Sureserve Sureserve mission is to be the trusted partner of choice to the social housing and related public sector in delivering essential and affordable heating, energy savings, and compliance solutions.
We are playing a key and progressive role in decarbonisation, always delivering for customers, employees, residents and the environment with safety, integrity and respect at the forefront of everything we do.
We provide trusted high-quality solutions that focus on energy efficiency, warm, safe, and compliant homes, and an improved quality of life for residents.
With a Nationwide reach, regional and local relationships and expertise, and commitment to excellent client service we are set up to be a trusted partner for now and the future.
Sureserve Compliance Central We are a national company offering market leading heating & hot water solutions from a network of regional offices across the East of England and the Midlands, strategically positioned to ensure comprehensive coverage and uncompromised access to our clients
We are currently searching for a professional and effective HR Advisor to support the rapidly expanding business needs and that of our managers and employees.
Key Responsibilities:
Employee Relations
Supporting managers in the employee relations process by coaching and developing their capabilities in (not limited to) disciplinary, grievances, managing sickness, performance, and ill-health
Ensure company policy and best practice is adhered to in all employee relations procedures
Manage HR processes from end to end
Provide informal mediation in workplace disputes and conflict resolution
Employee Engagement and Wellbeing
Support initiatives from the employee engagement survey, ensuring feedback and results are shared and actioned.
Act as a point of contact for employee wellbeing concerns and support services
Organisational Design
Support the business in restructures, redundancies and TUPE in line with employment legislation and best practice
Onboarding
Liase with our resourcer to take ownership of, and lead the delivery of a comprehensive employee induction program across our key sites, ensuring a smooth and engaging onboarding experience
Reporting
Produce HR metrics to provide detailed insights into the business, including employee retention, recruitment, turnover and producing solutions and trends to the relevant business.
Projects
Support the HR team in developing key projects to support the business needs
Training
Provide training to managers as needed on HR processes and best practice
Manage HR inbox
Deal with queries as required that fall outside the remit of the HR Administrator
Required Attributes
The ideal candidate should hold or be working towards L5 CIPD qualification
Previous practical experience operating within an HR Advisor capacity with a high volume of field based employees across multiple sites.
Ability to build credible working relationships with key stakeholders
Strong ER skills and knowledge including disciplinaries, grievances, appeals, performance management, long term sickness and capability
Pro active approach to identifying issues and solutions
Attention to detail with clear and simple communication skills, both verbally and written
Attention to detail in document management and retention
Results focussed and ability to translate these into actions and solutions.
Ability to prioritise workload and take on multiple HR activities
Experience mentoring, coaching and supporting managers, provide training on policies and processes, as well as front-end performance management to help enable managers to get the best out of their teams and prevent issues before they happen
A good understanding of employment legislation and how to apply this pragmatically
Strong Excel and HR system skills and proficient in MS Office applications
Flexibility to travel to sites on a frequent basis (expenses paid away from base location)
What We Offer
29 Days annual leave including Bank Holidays, plus the opportunity to earn an additional days leave every year for the first 5 years of employment.
Employee wellbeing programme, occupational health support, telephone support- counselling for staff.
Service level awarded annual leave
Enhanced Maternity & Paternity Packages
Dental/Healthcare cash plan
Annual Leave Purchase Scheme
Cycle to Work Scheme
Gender & Equality Working Group
Sureserve Academy- a platform for development, career progression
Employee Voice Programme
Social activities for all of our teams
Sureserve Legends- celebrating the fantastic ways in which our employees live our values.
This vacancy can be offered as a hybrid role, but, with the flexibility to manage our own diary, within the confines of the business activity, it is expected that up to three days per week will be required in one of our sites. Working hours are: Monday to Friday 8am till 5pm with 1 hour for lunch.
Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact
Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.
Join us in our mission to deliver excellence across the UK.
TPBN1_UKTJ