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Location: Poole, Dorset, BH12 4TS
Salary: £30,000 - £32,000 (negotiable based on experience)
Working Hours: Monday – Friday, 8am – 5pm (Office-based)
We’re recruiting for a Sales Support Administrator to join a growing SME, family run business. This is a fantastic opportunity for a highly motivated, proactive individual to support a dynamic and growing team. You will provide vital support to the Business Development Manager and wider sales team, enabling them to focus on customer-facing activities while ensuring seamless administrative and operational processes.
Key Responsibilities:
* Administrative Support: Assist the Business Development Manager and Account Managers with customer-related tasks, documentation, and follow-ups to ensure smooth service delivery.
* Sales Process Management: Track and monitor the sales process from initial engagement through to ongoing account management. Ensure all necessary steps are documented and followed.
* Customer Account Review: Record and action items arising from customer account reviews and meetings. Resolve issues and queries quickly, collaborating with relevant departments when necessary.
* Reporting & Data Management: Maintain accurate customer data in CRM systems, monitor sales calls, visits, and pipeline, and generate performance reports for the Divisional Managing Director.
* Issue Resolution: Address customer complaints and issues, working closely with other departments to resolve problems such as product returns, late deliveries, or faulty products.
* Collaboration & Communication: Act as the go-to person for general inquiries, manage internal and external communications, and ensure customer interactions align with the company’s values and mission.
* Proven Experience: Strong understanding of sales processes and experience working with sales teams.
* Proactive & Solution-Focused: Ability to work autonomously, take ownership of tasks, and proactively seek areas to add value to the team.
* Technical Skills: Proficiency in Microsoft Excel and other MS Office tools, with the ability to work confidently with CRM and ERP systems.
* Attention to Detail: Strong organisational skills, with a keen eye for detail and accuracy in all aspects of work.
* Problem-Solving: Experience in resolving customer issues and troubleshooting effectively.
* Relationship Building: Ability to develop strong relationships with both internal colleagues and external customers.
Requirements
What We’re Looking For:
* A self-motivated individual who can work independently but also enjoys being part of a collaborative team.
* An organised individual with a natural ability to manage multiple tasks and prioritise effectively.
* A proactive approach, seeking out opportunities to add value and make improvements.
* A strong communicator who is comfortable interacting with people at all levels, both written and verbal.
Why Join Us?
* Growth & Development: This role offers a great opportunity to develop your skills and career.
* Supportive Culture: Join a company with a fantastic team culture, where you’ll receive the support you need to thrive and progress.
* Impact & Recognition: Your work will directly contribute to the success of the team and the wider business.
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