Job Description
Job Role: Security Supervisor
Working Hours: 4 on 4 off shift pattern, 12-hour shifts - average 42 hours per week
Pay: £13.50 per hour
Location: Trafford Palazzo, M17 8AS
Reporting to: Contract Manager
Overview
An exciting opportunity has arisen at Anchor Group Services for an experienced Security Supervisor to join our established security team at Trafford Palazzo.
The successful candidate will play a key role in overseeing the day-to-day security operations, ensuring a safe, secure, and welcoming environment for staff, customers, visitors, and tenants. You will work closely with site management and the client to ensure the highest standards of service delivery are consistently met.
A valid SIA Door Supervisor licence is essential for this role, and a CCTV licence is highly desirable.
Duties include:
* Protect the client’s property, people, and assets in accordance with site Assignment Instructions (AIs) and procedures
* Prevent loss and damage by identifying and reporting irregularities and enforcing site policies
* Lead and coordinate emergency procedures, evacuations, and incident responses when required
* Follow all escalation procedures with Anchor Group Services and Centre Management
* Support Control Room and CCTV operations, ensuring GDPR compliance and accurate documentation
* Oversee daily security operations, including effective control of keys and equipment
* Ensure all health & safety inspections and patrols are completed in line with site compliance requirements
* Report all incidents, accidents, damage, defects, and near misses promptly via verbal communication followed by detailed written reports
* Maintain a safe, helpful, and secure environment at all times
* Handle customer queries and complaints professionally, escalating to senior management when required
Requirements
* A full 5-year checkable employment history
* A valid frontline SIA Door Supervisor licence
* Strong customer service skills and the confidence to manage conflict appropriately
* Flexibility to meet operational requirements
* Excellent written and verbal communication skills
* A smart, professional appearance
* Reliability, punctuality, and a positive attitude
* High levels of enthusiasm and the ability to work in a fast-paced environment
Benefits
* Access to a range of nationally recognised courses to help further your career, via the Anchor Academy
* Access to SIA Top-Up and First Aid training at discounted rates, with financial support available
* Auto Enrolment Pension (if earnings reach the minimum requirement for auto-enrolment)
* Stream - access to pay as you earn it
* Cycle to Work Scheme Available
* Full uniform provided
* Free Employee Assistance Programme 24/7 including access to counselling
* Hospital Saturday Fund
* Reward and Recognition awards
What’s Next?
If you would like to be considered for this position, APPLY NOW and we will be in touch.
Other companies may call this role: Security Team Manager, Security Team Supervisor, SIA Supervisor, Site Supervisor, Contract Supervisor, Team Leader
Within commuting distance of: Altrincham, Sale, Stretford, Salford Urmston, Eccles, Monton, Worsley, Swinton, Walkden, Prestwich, Whitefield, Radcliffe, Bury, Bolton, Farnworth, Little Lever, Horwich, Leigh, Atherton, Tyldesley, Stockport, Cheadle, Gatley, Heald Green, Wilmslow, Hazel Grove, Bramhall, Marple, Hyde, Denton, Droylsden, Ashton-under-Lyne, Stalybridge, Mossley, Rochdale.
Requirements
A full 5-year checkable employment history A valid frontline SIA Door Supervisor licence Strong customer service skills and the confidence to manage conflict appropriately Flexibility to meet operational requirements Excellent written and verbal communication skills A smart, professional appearance Reliability, punctuality, and a positive attitude High levels of enthusiasm and the ability to work in a fast-paced environment