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Vario is a market-leading alternative legal services provider within the law firm, Pinsent Masons. It is unique in the legal sector. Vario is a practice group within Pinsent Masons, which includes Flexible Services, Consulting and Technology, Legal Project Management, and Managed Legal Services (MLS). This role is within our MLS team.
As the Vario team expands, we are recruiting a Delivery Manager for a 10-month fixed-term contract to support our MLS Delivery teams in providing a world-class legal service to our practice groups and external clients. The role will focus on engagement strategies across sectors and groups, as well as the pastoral care and development of our legal delivery teams and their capabilities. The successful candidate will:
1. Line manage a team of paralegals focused on delivering work to lawyers and external clients, including supervision, training, development, and management of direct reports.
2. Supervise the delivery of legal services to end users.
3. Support service delivery management on engagements as required, including resource planning, quality assurance, output/efficiency reviews, and progress reporting.
4. Continuously develop delivery models to ensure best-in-class service.
5. Build effective working relationships across relevant practice groups and sectors.
6. Collaborate with Resource Management to effectively allocate work and monitor/manage capacity and workload levels.
Our standard working hours are 9:30 am to 5:30 pm; however, we are open to flexible working requests.
Please note, this role is within our Disputes team.
Candidate Overview
We are seeking candidates who ideally possess the following skills and experience:
* Experience working on dispute-related matters.
* Experience in alternative legal services.
* Proven experience managing a high-performing team of legal professionals.
* Experience delivering legal services in a high-volume, multi-location environment.
* Ability to influence stakeholders in a large commercial law firm to promote the benefits of alternative service delivery models.
* Significant experience working with performance metrics to ensure top-quality service delivery.
What We Offer
* Tailored career development and support within our award-winning team.
* Flexible working options, including the possibility to work from home, subject to diary commitments.
* Carers’ leave (up to five paid days for caring responsibilities).
* 25 days of annual leave, with the option to purchase or roll over 5 days.
* Contributory pension scheme of up to 5%.
* Death in service cover (4 times base salary).
* Eligibility to apply for interest-free loans for season tickets, gym memberships, and rental deposits.
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