Sales and Customer Services Assistant – Wednesbury, West Midlands
People Solutions are currently recruiting for a Sales and Customer Services Assistant to join our well-established client based in Wednesbury, West Midlands. This is an exciting opportunity to be part of a growing business, working closely with the Commercial Director and supporting ambitious growth plans.
This role would be suitable for applicants with experience as a Sales Executive / Internal Sales Executive / Customer Service Advisor / Telesales Executive.
Shifts
• Monday to Thursday: 07:30 – 16:00
• Friday: 07:30 – 13:00
• Office-based role
Rates of Pay
• £28,000 per annum (depending on experience)
Benefits
As a Sales and Customer Services Assistant, you will receive:
• Full-time permanent role
• Opportunity to work within a growing and dynamic business
• Career progression and development opportunities
Day-to-Day Duties
As a Sales and Customer Services Assistant, your duties will include (but are not limited to):
• Using CRM systems to manage customer leads and sales opportunities
• Qualifying and responding to customer enquiries via, email, and online channels
• Researching, identifying, and cold calling potential customers within target sectors
• Supporting the Commercial Sales Team with campaigns and lead generation
• Creating and managing sales opportunities and forwarding qualified leads
• Maintaining and cleansing CRM databases
• Answering inbound customer calls and providing support
• Processing customer orders using the company ERP system
• Creating proforma invoices and handling online payments
• Providing order updates and delivery information to customers
• Liaising with dispatch and production teams to meet delivery expectations
• Assisting with customer queries, product information, and issue resolution
Essential Skills
As a Sales and Customer Services Assistant, you will need:
• Proven experience in inside sales or a similar role (this role will involve a high level of cold calling and new business activity)
• Strong communication and customer service skills
• Experience using CRM systems and managing customer data
• Ability to work in a fast-paced and challenging environment
• Strong organisational and problem-solving skills
• Good IT, numeracy, and administrative skills
• Ability to work independently and as part of a team
• A proactive and target-driven approach
Desirable Experience
• Experience within a similar industry or commercial environment
• Proven track record of exceeding sales targets
• Strong negotiation and influencing skills
• Ability to understand technical products and explain features and benefits
Training
• Full training will be provided
• Ongoing support and development opportunities
Apply
If you are interested in this opportunity, apply today with your CV or contact our recruitment team for more information.
People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.