IT Support Analyst (X3-1286739) Crumlin, Northern Ireland
Salary: GBP25000 - GBP30000 per annum
* Location: Antrim
* Job Type: Full-time | Office-based
Reed Technology is delighted to be working with an excellent company based in Antrim for a Junior IT Support Technician to join their dynamic team.
This opportunity is well suited to an individual at the beginning of their IT career with a strong interest in technology and a commitment to providing high-quality support to end users. The successful candidate will be involved in delivering daily technical assistance across a range of systems, communication tools, and infrastructure, helping to maintain the smooth running of business operations.
Key Responsibilities
* Serve as the initial contact for technical support requests, managing queries through an internal ticketing system.
* Record, track, and resolve incidents, service requests, and system changes in a timely manner.
* Diagnose and fix issues relating to hardware, software, mobile devices, and network connectivity, both on-site and remotely.
* Refer more complex or advanced technical problems to senior colleagues when necessary.
* Assist with user account management, including access rights and password support.
* Support employee onboarding and offboarding activities from an IT perspective.
* Adhere to established procedures and make use of internal knowledge bases to ensure consistent service delivery.
* Maintain accurate and up-to-date records of all support activities within internal systems.
* Deliver a professional, approachable, and customer-focused support service at all times.
* Work collaboratively with the wider IT function to ensure efficient issue resolution.
Skills & Experience Required
* A relevant IT qualification (such as a degree, diploma, or similar).
* A minimum of one year’s experience in an IT support or service desk environment.
* Previous experience interacting directly with customers or end users.
* Strong interpersonal and communication skills, with the ability to work well as part of a team.
* Good organisational skills, with the ability to manage priorities and work effectively under pressure.
* A sound understanding of general IT systems and fundamental networking principles.
* Familiarity with standard health & safety guidelines and IT security best practices.
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