Senior IT Support Analyst (Law Firm) - London - Permanent - £75,000 per annum
A fantastic opportunity has arisen for an Senior IT Support Analyst (Law Firm) to join our London based global law firm on a permanent basis.
**Please note this role is onsite 5 days per week**
* Educate and support colleagues, including those less experienced, to improve the overall department knowledge and customer service experience.
* Provide high levels of quality and timely actions, including response, ongoing communications, setting and meeting expectations and resolution, for IS service to the firm.
* Coordinate and track all Change Forms relating to new hires, departures, support and name changes.
* Provide a white glove service to the business and continually strive to improve the service being provided
* Develop other team members and their knowledge
* Lead on projects and take responsibility and ownership for various tasks assigned to them by other IS groups of a technical and/or project related nature.
* Provide on-site technical assistance, including computer setup and breakdown, office moves, printer, scanner, mobile devices and other technology equipment support as needed.
* Candidates must have extensive knowledge of Windows operating systems to include but not limited to Windows 10.
* Qualified applicants will also have proficient knowledge of MS-Office 365 Suite.
* Consistent, professional communications with attorneys, staff, vendors, administration and IS personnel.
* Prior experience working in a law firm essential
Senior IT Support Analyst (Law Firm) - London - Permanent - £75,000 per annum