Adecco are recruiting on behalf of a large public sector organisation for a Complaints Officer (Repairs) to support the effective management of housing repairs complaints and improve resident experience. This is an excellent opportunity for an experienced complaints or customer insight professional who is passionate about service improvement, advocacy for residents, and delivering fair, timely outcomes. Complaints Officer (Repairs) Public Sector - Local Authority Full Time - Monday to Friday, 36 hours per week Temporary Role - 6 months Grade 8 - £21.41 per hour PAYE / £28.40 per hour Umbrella Hybrid Working - 2 days per week in office (flexible) IT Equipment Provided ASAP Start About the Role As a Complaints Officer, you will play a key role in ensuring that residents' complaints relating to housing repairs are handled thoroughly, fairly, and in line with policy and the Housing Ombudsman Complaints Handling Code. You will act as an advocate for customers, coordinate responses to complex complaints, and ensure that learning from complaints is embedded into service improvement. Key Responsibilities Investigate and manage housing repairs complaints, ensuring timely, high‑quality responses in line with policy and Ombudsman standards Coordinate complex and high‑risk complaints, including multi‑service case conferences where required Ensure residents are heard and that all eligible elem...