We are recruiting for a Customer Service Advisor to join our highly successful Optical client in Belfast. Are you looking for a temp to permanent position, working as part of a team rather than just a number, where development is encouraged? Then this is the career for you.
About the Client:
Our client has developed a reputation for high-quality lenses and frames. Their customer relationships span many years, which is a testament to their quality and service. The Customer Service Team strives to deliver customer satisfaction and provide a timely response to any situation. Their goal is to make it easy for customers to recognise them as a preferred supplier. The company is part of a wider organisation with over 7,200 stores and 39,000 employees.
Job Role:
To deliver excellent customer service whilst balancing customer demands. Some travel to sites may be required for training purposes.
Pay and Benefits:
* £12.60 per hour (annual equivalent £24,570, based on a 37.5-hour week)
* 8:45–16:45 Mon–Thurs / 8:15–16:15 Fri
* Company pension up to 5% matching
* Life insurance – 3.5 times your salary
* Work within a small team (8–9 people)
* Share Save Scheme
* Quarterly bonus
* 33 days holiday allowance (including bank holidays)
Responsibilities:
* Offer customers a diverse range of solutions, comprehensive support, and valuable information—covering order chasing, placing orders, order queries, stock issues, technical EDI queries, deliveries, pricing, and promotions
* Deliver customer call backs within agreed timelines
* Log all incoming and outgoing calls for accurate record-keeping
* Prioritise and expedite urgent customer orders to ensure swift processing and delivery
* Accurately process orders, POS transactions, and credits on the same day they are received
* Monitor and address emails promptly to ensure timely responses
* Take accountability for generating high-quality Salesforce cases and contacts
* Collaborate across functions and locations to maintain clear communication and support business operations
* Escalate issues to the Team Manager or Business Development Managers when required
* Work towards agreed KPIs to deliver service excellence
Must-Have Qualifications/Experience:
* Minimum 1 year’s experience in a Customer Service environment
* Excellent telephone manner and communication skills
* Strong problem-solving skills, with the ability to use initiative or escalate queries effectively
* A proactive, “can-do” attitude
* Ability to work independently while being a strong team player
* Excellent PC, data, and administration skills
* Experience with SAP, AS400, or Annapura
* Proven CRM experience (e.g., Salesforce)
* Good working knowledge of Microsoft Office
* Educational qualifications including Maths & English
* Optical background preferred
Next Steps:
Apply with your CV or call and ask for Dan in the Nottingham office if you require any further information. Once this step is completed, you will receive a start date with our client—usual turnaround is around one week.
If this position is not the one for you, we have more great roles on our jobs page. Take a look here:
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