Retirement Housing Officer – Worcester
Are you a Housing Officer looking to make a difference? Do you have a passion for Specialist Housing or Supported Living?
We have an opportunity for a Retirement Housing Officer to join our specialist housing team based in Worcester, with occasional travel to nearby schemes and Platform Housing offices when required.
If you have experience working with people in sheltered housing, housing management, residential care, home care, social services, or health services and have worked with a range of voluntary and statutory agencies to secure and coordinate care and support for older people, then we want to hear from you!
Role details
* Hours: 28 hours per week on a rota shift pattern, working four days out of five between Monday and Friday.
* Standby rota: minimum of three times per year to provide phone-based support to retirement living schemes.
* Contract: Fixed term until February 2027.
* Location: Worcester, UK. Occasional travel to nearby schemes.
Key responsibilities
* Provide a housing and tenancy management service to maximise tenancy sustainment.
* Act as a regular and flexible customer contact for residents, providing practical and preventative support and advice.
* Signpost residents to specialist care and support services to maximise wellbeing, social interaction and minimise isolation.
* Provide effective building management, including property inspections, risk assessments, health and safety monitoring and compliance checks.
* Respond to, investigate and take timely action on reported breaches of tenancy/leasehold agreements.
Qualifications and attributes
* Customer focused with experience solving complex customer issues.
* Awareness of working with vulnerable adults.
* Excellent interpersonal skills, able to communicate with people from diverse backgrounds.
* Drive to deliver high standards and continuously improve services.
* Confidence using digital devices and ICT systems.
* Enhanced DBS check required.
* Full UK driving licence and access to own vehicle.
Benefits
* Predetermined contract until February 2027.
* Flexible rota work.
Contact
For more information or to apply, please email recruitment@platformhg.com. Interviews are scheduled to take place in early January.
Job Details
* Seniority level: Entry level
* Employment type: Part-time
* Job function: Other
* Industry: Non-profit Organizations
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