Senior Credit Control Lead
c£50k DOE
Norwich (Hybrid working)
Keeler Recruitment are exclusively partnering with a leading business to recruit a Senior Credit Control Lead, a pivotal role where you'll redesign processes, optimise cash flow, and drive best-practice credit management. You'll shape the systems, policies, and team structures that support growth and keep collections running smoothly.
The Role
This business is looking for a strategic, hands-on leader with deep credit control expertise and a passion for transformation. You'll combine strong technical capability with exceptional people skills, building a high-performing function with measurable impact.
Main Responsibilities
* Lead the overall credit control strategy, designing and implementing robust processes, SOPs, and improvements across key stakeholders.
* Build and develop the team - determining structure, recruiting, upskilling, and ensuring strong leadership and retention, particularly across subscription-based services.
* Drive optimisation of the Order-to-Cash process, using root cause analysis and data insights to refine workflows, reduce non-payment, and maintain accurate ledgers through strong cross-functional relationships.
* Oversee performance reporting, including KPI frameworks, payment behaviour analysis, ROI reporting, and insights for senior management, while ensuring compliance and positioning Credit Control as a growth enabler.
* Manage risk by identifying potential bad debt, maintaining detailed records, ensuring timely communication and accurate credit note processing, and providing working papers to support forecasting and budgeting.
Essential Experience & Skills
* Proven credit control leadership experience
* Strong ability to build, lead, and develop teams
* Strategic mindset with creative problem-solving skills
* Excellent communication and stakeholder management
* Advanced IT and data analysis skills, including Excel
Desirable Skills
* Experience delivering transformation projects in Credit Control or Finance
* Knowledge of advanced analytics tools to drive customer insights
If you're ready for a new challenge and want the opportunity to truly shape a function, this role could be the perfect next step. Please send your C.V to ameliakeelerrecruitment.co.uk or call 01603 851840 for more information.
[image]