4Doncaster PCN is seeking an enthusiastic and motivated Care Coordinator to join our expanding Primary Care Network Team. The post holder will work as part of a multi-disciplinary workforce to improve patient care across out network of practices.
Main duties of the job
To work closely within a team to ensure thesmooth running of the Care Co-Ordinator Department. This will involve linkingwith GP surgeries and a range of Community Health Services
To support the Network Support Lead to delivereffective, co-ordinated care for patients and services offered by the PCN.
Set hours for this post
Thursday 08:00-18:00
Friday 08:00-18:00
Please note this PCN has a no working from home policy.
About us
The 4Doncaster Primary Care Network was establishedby four practices situated in central Doncaster:
The Burns Medical Practice
The Kingthorne Group Practice
The Mount Group Practice
The St Vincent Practice
The network population is approximately 59000patients across the four practices. The practices have come together as anetwork in order to be able to respond in a flexible and responsive manner tochanges taking place in the NHS.
The establishment of the 4Doncaster network hasenabled the recruitment of additional staff, including Clinical Pharmacists,Pharmacy Technicians, Physiotherapists, Social Prescribers, Mental HealthPractitioners, Care Coordinators and Health & Wellbeing Coaches.
Job responsibilities
JOB DESCRIPTION AND PERSON SPECIFICATION
Job title: CARE COORDINATOR
Employed by and responsible to: Head of Workforce and Estates andHead of Finance and Performance at Kingthorne Group Practice.
Clinical Director: Dr MarkLeighton
Key Responsibilities:
Develop a thorough understanding of thevaccination programmes and targets that all practices within the PCN arerequired to meet.
Organise, plan and provide services to offercovid and flu vaccinations to the PCN and wider population either on site orremotely.
To support practices in coordinating thevaccination of care home and housebound residents (including the preparationand coordination of patient lists, planning visits and communicating withpatients)
Using GP systems to identify the cohort ofpatients who require specific vaccination, create and monitor recall systemsfor these vaccinations and ensure patients are offered appropriate vaccines.
Work in the reception area at your base toprovide a service to patients attending PCN clinics and deal with queries from patients,health professionals and colleagues in person or via email, telephone andSystmone tasks.
Use system reports alongside QoF, IIF &PCN DES requirements to proactively identify and work with specified groups ofpatients to deliver personalised care, to include the coordinating the bookingof identified patients into the practice clinics.
Take ownership and manage monthly rotas andappointments for Additional Roles Staff within the PCN also ensuring clinicsare fully utilised and take action to book all available appointment
Manage the network & Practice social mediaaccounts to promote all health related content and PCN services.
Record meeting minutes, capturing keydiscussions, decisions, and action points for timely distribution.
Build relationships with key staffin practices within the PCN. Attendrelevant meetings and integrate as part of the wider network team, providinginformation and feedback on relevant matters.
Acting as the first point of contact for theclinical team to provide support with general queries.
Actively be involved in Patient ParticipationGroups and feedback to the team on any actions.
Help people to manage their needs throughanswering queries, making, and managing appointments, and ensuring that peoplehave good quality written or verbal information to help them make choices abouttheir care.
Work alongside practice staff and PCN servicesto ensure cohesive care.
Where appropriate assist people to accessself-management health education courses, peer support or interventions that supportthem in their health and wellbeing. This may include attending any key meetingsand liaising with hospitals and community services.
Work with the GPs and other primary careprofessionals within the PCN to identify and manage a caseload of patients, andwhere required and as appropriate, refer people on to other healthprofessionals within the PCN.
Gather information and undertake enquires forthe PCN and the wider group as and when necessary.
Perform general administrative tasks as assignedby the PCN Manager to support PCN operations.
Be a proactive team player, be able to managetheir own time and workload and work under own initiative.
Manage patient records with attention toaccuracy, confidentiality, and data protection compliance.
Working with the Management team to schedule andparticipate outreach events and forums.
Support the coordination and delivery of the PCNled Multidisciplinary team (MDT) meetings.
Attend PCN and Locality Cancer meetings todevelop ways to increase patient attendance at screening appointments and rolethis out across the PCN.
Dealing with patient registrations as and whenrequested by practices.
Use system reports to send patient aimedfeedback questionnaires following appointments both at practice and PCN level.
File assigned pathology.
Produce a quarterly newsletter to be distributedto practices and on social media.
Action practice Smear prior notifications usingthe Care Identity dashboard.
To plan notice boards across sites as requiredensuring topics are seasonal and relevant.
To work alongside practices to promote andincrease NHS App utilisation.
Facilitate PCN staff social events.
You will be required to work across all PCNsites
Participate in any training programmeimplemented by the PCN as part of this employment.
Participation in an annual individualperformance review, including taking responsibility for maintaining a record ofown personal and/or professional development.
Confidentiality:
In the performance of the duties outlined inthis Job Description, the post-holder may have access to confidentialinformation relating to patients and clients, their carers and staff from anumber of organisations. They may also have access to business organisationalinformation. All such information from any source is to be regarded as strictlyconfidential.
Information relating to patients, carers,colleagues, other healthcare workers or the business of the organisationswithin the neighbourhood may only be divulged to authorised persons inaccordance with the relevant organisations policies and procedures relating toconfidentiality and the protection of personal and sensitive data. Failure to adhere to this will result indisciplinary.
Equality and Diversity:
The post-holder will support the equality, diversity and rights ofpatients, carers and colleagues, to
include:
Acting in a way that recognizes the importanceof peoples rights, interpreting them in a way that is consistent with current legislation.
Respecting the privacy, dignity, needs andbeliefs of patients, carers and colleagues.
Behaving in a manner which is welcoming to andof the individual, is non-judgmental and respects their circumstances, feelingspriorities and rights.
Health and Safety
To work in accordance with health and safetypolicies and procedures including reporting and recording any health and safetyincident or accident
Adhere to host employers adult and childrensafeguarding policies and procedures.
All employees have a responsibility to:
Take reasonable care for their own Health andSafety and that of other persons who may be affected by their acts oromissions, including members of the public, visitors, and contractors.
Cooperate with the Practice to enablecompliance with statutory duties and objectives.
Person Specification
Experience
* Experience of administrative duties.
* Experience of dealing with sensitive/confidential information.
* Previous experience of SystmOne.
* Experience of working in Primary Care.
Disposition and attitudes
* Able to work on own initiative, organising and prioritising own workload and set deadlines.
* Ability to adapt and change approach as circumstance dictates.
* Understanding of and commitment to equality of opportunity and good working relationships.
* An ability to maintain confidentiality and trust.
* Can do attitude, able to maintain positivity in the face of adversity.
* Be a proactive team player.
* Good time keeping.
* Flexible approach to work.
Qualifications
* Educated to GCSE level or equivalent
* A level / NVQ 3 or equivalent experience in admin / customer service environment
* Ability to prioritise and organise workload to meet deadlines.
* Strong written and verbal communication skills for engaging with diverse individuals.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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