Job Title – Major / Complex Loss Adjuster / Manager
Contract – Permanent
Location – Hertfordshire
Job purpose:
To carry out the loss adjusting of Major Loss, complex and High Net Worth claims including subsidence and escape of oil.
Duties and responsibilities:
* To handle claims in line with company requirements and particularly the demanding service standards of M& CL clients
* To be on call 1 week in 3 for out of hour calls
* To ensure key performance indicator targets are reached and maintained
* To actively progress and control all cases
* Understand Individual client requirements
* Handle customers effectively and fairly in line with HNW insurers requirements
* Be flexible at all times and able to accommodate demanding appointment schedules
* Action all work in line with company and client requirements
* Build effective relationships with clients, brokers and others
* Communicate regularly with all interested parties
* Produce reports of highest quality
* Ensure technical accuracy of the highest standard
* Produce high quality personalised outgoing correspondence
* Work within a team environment to achieve best results either on individual losses or group results
* Interact with existing clients to maintain and further existing relations and procure new business
Skills and Experience
* Required to have previous experience within a similar role
* To be at least progressing towards or completion of ACILA, FCILA or other professional qualifications a preference
* Top quality interpersonal skills
* Ability to work in a fast paced and changing environment
* Dependability and persistence are essential
* Proven track record of general property adjusting and high net worth.
* Experience of major losses is preferable
* Completely flexible approach and adaptable to changing priorities
* Accustomed to working under pressure in a fast pace, demanding environment
For extra information please contact Glen Parker on 07535 748 255
Property and Motor Senior Claims Handler
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