Credit Controller
Job Summary
French speaking, Credit Controller is accountable for the monitoring and collection of their assigned accounts and maximizing collection efforts to improve cash flow.
CORE RESPONSIBILITIES
● Ensuring customers pay amounts owed to the company on the due date, including speedy resolution of any queries. Partner with Sales, Billing and Accounts Receivable to resolve payment disputes.
● Payment requests made by phone, email, statements and dunning letters.
● To ensure compliance with the company credit policy and business processes.
● To ensure that all queries/uncollectible amounts have disputes logged within the main frame system (Oracle EBS).
● Monitor incoming emails.
● Receive Credit Control calls via Genesys, resolve client requests/queries where possible.
● Log promises to pay in the mainframe system (Oracle EBS) on receipt of remittances.
● Ensure that all Service Cloud incidents are actioned and closed daily.
● Carry out full reconciliations on ledger accounts, including matching all invoices to third party portals.
● Chase for remittances for all unapplied cash receipts.
● Minimum of 25 calls per day to clients with overdue balances.
● Whilst speaking to clients chasing overdue amounts, be proactive and confirm receipt/payment dates for invoices due for payment soon.
● Ensure that all performance targets are met and help roll up commentary and cash forecasts.
● Prepare collection report(s) for Management as needed.
● To identify and recommend opportunities for improvement in existing procedures and processes
consistent with company policies and procedures.
● To provide support and data analysis for special projects as and when required.
● To perform other duties within the department as required/assigned by Management.
KNOWLEDGE, SKILLS AND ABILITIES
● 5+ yrs. experience in accounting/credit management
● Proficient in Excel, PowerPoint and Google
● Fluent in French & English, written & Spoken
● Strong communication, negotiation skills and customer service skills are imperative
● Must be detail oriented and self-driven.
● Ability to facilitate scheduled deadlines and manage multiple accounts
● Solid working knowledge of a Finance background
IDEAL CHARACTERISTICS
● Optimistic + Energetic
● Collaborative
● Customer Focused
● Detailed
● Perform well under pressure.
● Analytical
DEVELOPMENT GOALS
+ Drive to 100% client satisfaction, gain a working relationship with all clients, work with other teams within
Mood to make the customers experience professional and a smooth process
+ Identify and implement methods and processes to improve performance and reduce costs.
AREAS OF MEASUREMENT
● Reach collection targets
● Genesys - achieve daily call volume
● Service Cloud & Email - Ensure all open emails/incidents are actioned and closed daily