Job Overview
* Job Title: Desktop Support Technician
* Duration: 6 weeks
* Schedule: Mondays – Fridays (Full-time on-site)
* Site: Broughton – Single Aisle STG 01
* Language: Fluent in English
* Start Date: Immediate
* Contract Type: Freelance
* Driver's License: Full UK driving licence required
Main Responsibilities
* Support end‑user technical issues for desktop PCs, laptops, thin clients, tablets, smartphones, printers, MFDs and network connectivity.
* Provide 2nd line IT support within agreed service level agreements.
* Administer infrastructure functions and perform onsite shift coverage.
* Handle remote site support and out‑of‑hours coverage as required.
* Troubleshoot and resolve software issues, image computers, backup and restore settings, and perform system administration tasks.
* Document and track all support requests using the ticketing system, maintaining up‑to‑date status.
* Move equipment and maintain asset inventory in accordance with health and safety guidelines.
* Provide end‑user training on hardware and software usage.
* Recommend and perform device upgrades as needed.
* Work effectively in both business‑as‑usual and project‑based environments.
Technical Skills
* Strong knowledge of Windows 10, Office 365, Microsoft Teams, Google Workspace, ServiceNow.
* Experience with MS Active Directory user and group administration.
* Familiarity with printers, handhelds, smartphones and related peripherals.
Business Skills
* Excellent customer‑service orientation with polite, efficient, and responsive communication.
* Self‑starter with initiative and ability to work independently.
* Strong written and verbal communication in English.
Desired Experience
* At least 4 years of experience in desktop and workstation support.
* Experience with printers, remote control tools and video conferencing.
* Experience managing IT infrastructure projects and upgrades.
* Proficiency with Outlook, Word, Excel and calendaring tools.
* Strong customer service skills and ability to support a diverse staff.
* Detail‑oriented, self‑motivated, and background security check required.
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