We are the internal recruitment partner working with a well-established independent, family-owned enterprise that has been a cornerstone in the UK's foodservice distribution sector for nearly five decades.
We have an exciting opportunity for an experienced Telesales/Customer Service Advisor to join the well-established team in Nottingham.
The successful Telesales/Customer Service Advisor will provide an excellent service to new and existing customers, making outbound calls and receiving inbound calls dealing with customer queries regarding orders and products.
You will be speaking to an existing client base and maximising opportunities to up-sell whilst managing customer expectations.
Working closely with the field sales team, you will develop new business accounts whilst providing an excellent level of service.
Requirements
The successful candidate will be able to demonstrate the following:
1. While previous experience in a telesales or customer service role is desirable, it’s not essential — full training will be provided
2. Good IT skills with experience of MS Office
3. Excellent telephone manner
4. Strong written and verbal communication skills
5. Good time management and the ability to prioritise workload.
6. Confident, professional & resilient
7. Live within a commutable distance to the depot based in Nottingham.
Benefits
In return we are offering:
8. A competitive salary of £24,375 per year (£12.50 per hour), with the potential to earn up to an additional £3,000 in commission.
9. No weekends – Monday to Friday 9am -5pm.
10. 28 days holiday including 3 Bank Holidays (Christmas Day, Boxing Day & New Years Day).
11. Long Service Award days
12. Employee Assistance Programme
13. Cycle to Work Scheme
14. Life Assurance Scheme
15. Pension Scheme
16. Staff Discounts
17. Enhanced Sick Pay
18. On site car parking
19. Learning and development opportunities