Job Description
Job Title: Travel Retail UK Manager
Location: London, United Kingdom
Contract Type: Permanent, Full‑Time
About the Role
As part of the Travel Retail team, you will support the execution of commercial and brand strategies across key UK & Ireland travel retail accounts, ensuring operational excellence and strong brand representation in a highly competitive luxury environment.
Working closely with Sales, Trade Marketing, Marketing, Supply Chain, Finance, and external partners (Avolta/Dufry, Lagardère, Aerianta, airport authorities), you will contribute to driving sell-out performance, delivering flawless launches and activations, and supporting staffing excellence across the UK travel retail network.
This role is ideal for a highly organized, solutions-oriented professional with a strong interest in luxury and niche fragrances, and a desire to develop a long-term career in Travel Retail.
* Key Responsibilities
Travel retail UK Sales Operations & Staffing Management
Support the day-to-day commercial operations for UK Travel Retail accounts
Manage order processing, delivery tracking, stock allocations, and replenishment in coordination with Supply Chain and Logistics
Liaise with retail partners to collect forecasts, orders, sell-out data, and stock positions
Maintain and update customer, product, pricing, and assortment databases
Prepare and consolidate sales reports, dashboards, and ad-hoc analyses for internal stakeholders
Act as a key point of contact for store teams, Beauty Consultants, and Ambassadors
Manage all staffing elements, including:
* Recruitment and onboarding of Beauty Consultants
* Training coordination (brand, product, and service excellence)
* Scheduling and coverage optimization
* Performance tracking and qualitative feedback
* Coordination with HR and external staffing agencies
* Ensure optimal in-store presence aligned with commercial priorities and traffic peaks
* Trade Marketing, VM & Activations
Support the execution of product launches, animations, and promotional campaigns in line with global and regional calendars
Coordinate with Trade Marketing and Visual Merchandising teams to:
Coordination with our retail team to Implement planograms, gondolas, pop-ups
Ensure consistent execution of brand guidelines and VM standards
Liaise with retailers and airport stakeholders to secure visibility and premium locations
Support the planning and execution of POS animations, key commercial events, and seasonal activations
Manage POSM, testers, GWPs, uniforms, and visibility assets, including stock tracking and allocation
Conduct store visits to ensure execution excellence and identify improvement opportunities
Budget, Forecasting & Performance
Support sales forecasting for sellable products, testers, POSM, and GWPs
Assist in tracking budgets related to trade marketing, staffing, and operational expenses
Coordinate invoice processing and financial follow-up with Finance and external partners
Contribute to performance reviews by analyzing sell-in, sell-out, productivity, and ROI of activations
* Collaboration & Communication
Act as a strong connector between internal teams and external UK Travel Retail partners
Ensure clear, structured, and timely communication on priorities, timelines, and execution status
Support senior sales management with presentations, business reviews, and strategic initiatives
Proactively identify risks and opportunities, proposing solutions to improve efficiency and performance
* Key Skills
Strong interpersonal and stakeholder management skills
Highly organized, detail-oriented, and execution-driven
Commercial mindset with the ability to analyze data and translate insights into action
Comfortable working in a fast-paced, matrixed, and international environment
Passion for luxury, niche fragrances, and brand storytelling
Hands-on, agile, and solution-focused attitude
* Profile & Experience
2 - 5 years’ experience in sales coordination, area management support, trade marketing, or travel retail operations
Previous experience in beauty, fragrance, luxury, or premium FMCG is strongly preferred
Exposure to Travel Retail environments (airports, duty free, or selective retail) is a strong advantage
Proficient in Microsoft Office, particularly Excel and PowerPoint; experience with CRM and sales reporting tools preferred
French language is a plus
Willingness to travel within the UK & Ireland as required