Job Title: Payroll Team Manager
Location: Preston; Lancashire. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role
Salary: £48,000 - £52,000 depending on experience
Responsibilities
* Take ownership of team KPIs and performance measures, ensuring payrolls are delivered accurately and on time, while enhancing service quality and driving performance improvements
* Provide effective and supportive line management to Payroll Advisors and Administrators, coaching and developing them to achieve their full potential while maintaining a motivated and high-performing team
* Oversee end-to-end payroll quality, ensuring accuracy at every stage of the process and full compliance with statutory, regulatory and company policy requirements
* Act as a subject matter expert for complex payroll queries, supporting escalations and ensuring timely resolution in line with agreed service levels
* Champion continuous improvement by fostering a culture of innovation and process enhancement, ensuring the team feels engaged, supported and confident in embracing change
* Partner with HR, Finance, and wider business stakeholders to support organisational changes, projects, and process enhancements.
* Support audits and compliance reviews by embedding robust controls, maintaining high quality standards and promoting operational excellence across the team
Qualifications
Essential:
* Extensive operational payroll experience, ideally gained within a Shared Service environment
* Demonstrable experience of managing and developing people, ideally leading a large team
* Comprehensive knowledge of current payroll legislation, with awareness of forthcoming regulatory changes and their practical impact
* Familiarity with ResourceLink or a comparable payroll and HR system
* Experience of working within a complex, high-volume and fast-paced payroll environment, with the ability to adapt to change
Desirable:
* CIPP qualification, or working towards accreditation, would be advantageous
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