Job Overview As a member of the internal sales support team, the Internal Account Manager will be responsible for working with the necessary individuals and teams to achieve and exceed the companys sales targets. They will also be responsible for developing and maintaining strong customer relations by managing existing accounts and collaborating on new opportunities to ensure growth within existing channels. They will be expected to identify best practice across the different business lines and route to markets and ensure that relevant information is shared both internally and externally. They will be responsible for recognising quality leads and developing, managing and growing customer accounts within their designated area of responsibility and the company. Duties Balancing listening and talking, speaking and writing clearly, concise and accurately, influencing others and keeping others informed. To answer the telephone in a professional & timely manner and handle the call effectively. IT Literate and competent in using Microsoft Office packages. Being helpful, respectful, approachable and team oriented, building strong working relationships and contributing to a positive working environment. Shares critical information with everyone involved in a particular enquiry/project. To assist colleagues from all departments with their enquiries and other tasks, providing a high, dependable level of support when required. Achieving a standard of excellence with our work process and outcomes and working to all company policies and standards. Anticipates problems & implements actions so the problem does not occur. Gathers information before making decisions. Works to eliminate all processes which do not add value. Notifies manager of problems in a timely manner. Taking ownership of own work, doing what is needed without being asked and following through with the correct actions. Makes constructive suggestions. Prepares for problems or opportunities in advance. Undertakes additional responsibilities when required. Prioritise workload accordingly and ensure all enquiries are dealt with in a timely manner and deadlines are met. Planning ahead, managing time well, being on time, being cost conscious and thinking of better ways to do things. Ability to manage multiple enquiries/projects at the same time. Managing own learning and being pro-active in driving their own development forward and improving their own performance. Being receptive to feedback, willing to learn, embracing continuous improvement. Good understanding of pricing procedures. Be aware of and gain appropriate contribution levels. Qualifications / Experience A minimum of 2 years experience in account management / customer service Proven ability to work to KPI's and targets and report performance Benefits Company pension Free parking On-site parking