Job Overview
We are seeking enthusiastic and passionate people to join our team here at Kingpins Bowl We are seeking employee's with a passion for delivering a fantastic customer experience. The ideal candidate will be the first point of contact for our guests, ensuring a warm welcome and a smooth experience. This role requires excellent time management skills and a passion for hospitality, as you will be responsible for managing reservations, serving drinks and assisting with guest inquiries.
Duties
* Greet guests warmly upon arrival and escort them to their tables/ lanes.
* Manage reservations and seating plans efficiently to optimise guest flow.
* Answer phone calls with professionalism, taking reservations and providing information.
* Assist in maintaining cleanliness and organisation of the front-of-house area.
* Collaborate with to ensure smooth service delivery and guest satisfaction.
* Handle guest inquiries and complaints with courtesy, ensuring a positive dining experience.
* Support the team during peak hours by assisting with additional tasks as needed.
Qualifications
* Previous experience in a restaurant or hospitality setting is preferred.
* Strong communication skills, both verbal and written, with excellent phone etiquette.
* A background in guest services is advantageous.
* Ability to work well under pressure in a fast-paced environment.
* A friendly disposition with a genuine desire to provide outstanding service.
* Flexibility to work various shifts, including evenings and weekends as required.
Join us in creating memorable experiences for our guests while developing your skills in a vibrant atmosphere Full training will be provided, however a little knowledge behind the bar and especially within a customer service sector is fully desirable.
Weekends and evenings are essential and non negotiable. Weekly pay.
Job Types: Full-time, Part-time, Permanent
Pay: £10.00-£12.21 per hour
Schedule:
* 10 hour shift
* 12 hour shift
* 8 hour shift
* Day shift
* Holidays
* Monday to Friday
* Night shift
* Weekend availability
* Weekends only
Job Types: Full-time, Part-time, Permanent, Zero hours contract
Pay: £10.00-£12.21 per hour
Benefits:
* Casual dress
* Company pension
* Discounted or free food
* Employee discount
Experience:
* Customer service: 1 year (required)
Work Location: In person