Job Ref: BES6712
Branch: The Chester Grosvenor
Location: The Chester Grosvenor, Chester
Salary/Benefits: Competitive Salary plus Gratuities
Contract type: Permanent
Hours: Part Time
Shift pattern: across 4 shifts
Hours per week: 32
Posted date: 12/09/2025
Closing date: 14/11/2025
About us
The history of Chester and its most famous 5-star hotel have been inextricably linked for many decades. Although the existing building dates back to 1865, there has been an inn on this site since the late sixteenth century. Throughout the twentieth century the hotel has earned an enviable reputation for understated elegance, sublime comfort and impeccable service.
Job Overview
We are seeking a reliable, self-motivated, and observant Night Porter to join our team in providing exceptional service in a hospitality setting. The ideal candidate will assist in maintaining the cleanliness and functionality of the premises, ensuring a welcoming environment for guests.
Our Night Porters are, greeting late check in guests on entry to the hotel. They provide valet parking, collect and deliver luggage and provide information on the hotel and city centre. In the early hours our Night Porters are cleaning and maintaining 5 star standards within our hotel and for this reason we are looking for candidates who can work independently and enjoy keeping active and busy during the quiet overnight period.
They will also be responsible for supporting holiday cover for the Night Management team when required.
32 HOURS PER WEEK ACROSS 4 SHIFTS, TIMES: 22:00 - 06:30
Duties
* Supervise the team in the absence of Night Management.
* Clean and maintain the lobby, corridors, and other public areas
* Assist guests with luggage and transportation needs
* Monitor and address any maintenance issues promptly
* Support security measures by monitoring premises
* Provide excellent customer service to guests
* Assist with deliveries and storage as needed
Skills
* Proficient in guest services with a focus on hospitality
* Excellent phone etiquette and communication skills
* Ability to speak multiple languages is advantageous
* Experience in a hotel or similar setting is preferred
* Strong organisational skills to manage various tasks efficiently
* Supervisory experience.
Requirements
The ideal person will have at least a years' experience in a similar position and will have the ability to deliver great service to our guests.
We are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team.
Job Type: Part-time
Benefits:
* Additional leave
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Health wellbeing programme
* Referral programme
About Us
The history of Chester and its most famous hotel have been inextricably linked for many decades. Although the existing building dates back to 1865, there has been an inn on this site since the late sixteenth century. Throughout the twentieth century the hotel has earned an enviable reputation for understated elegance, sublime comfort and a relaxed ambience.
The Chester Grosvenor is home to two exciting restaurants, the glamorous two AA Rosette La Brasserie offers all-day casual dining and a beautiful Champagne Bar and our new refined dining restaurant, Arkle, which opened in March 2022 under Executive Chef, Elliot Hill.
For those seeking relaxation or rejuvenation, The Spa at The Chester Grosvenor offers a range of traditional, contemporary and holistic therapies as well as a thermal suite with crystal steam room, salt grotto, sauna, foot baths and relaxation lounge.
The Chester Grosvenor is constantly adapting to meet the changing needs of our guests. We believe our strength lies in our attention to detail and exceptional levels of service. We look forward to welcoming you to The Chester Grosvenor soon.
We truly believe our people are our biggest asset and to reflect that we offer:
* Competitive salaries - dependant on experience
* Access to complimentary Mental Health Wellbeing services
* 50% off all Bespoke Hotel Stays, 25% off for family and friends
* 50% off all Food Beverage during Bespoke Hotel Stays
* A range of local in-house benefits
* many more