TSG UK provides a comprehensive range of solutions to our customers in the energy retail, commercial fleet and transport industries across the UK. Our customers benefit from full turnkey solutions, encompassing design, construction, product supply, installation, project management, service and maintenance. Through seven key business lines, we are firmly established as one of the largest suppliers of forecourt equipment and custom signage, electrical installations and new energy solutions.
We are currently recruiting for a Field Service Area Controller (Dispatch Agent), to be based from our Head Office at Longforgan/ Dundee:
Trainee position will be paid at a slightly lower salary than stated salary on advert, but candidate would be expected to progress to full position pending training.
Please note this role does not qualify for sponsorship or relocation funding given the associated salary.
Principal Objectives:
1. Successfully control and co-ordinate interventions (site visits) for approximately 20-30 field-based engineers.
2. Management of interventions until successful conclusion for customers.
3. Provide and progress customer quotations for chargeable works outside of normal contracts.
Key Responsibilities:
4. Call Handling (to receive and log into Database all service calls)
5. Controlling and coordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction.
6. Updating customer databases
7. Completion of daily/weekly and monthly reports
8. Daily administration as directed by Call Handler & Area Dispatch Supervisor
9. Log and, where applicable, deal with customer queries and complaints
Skills & Abilities Required (Essential):
10. Previous experience in a customer service role
11. Excellent communication skills
12. Good organisational & time management skills
13. Proven ability to multitask
14. Successful working as part of a team
15. Good understanding of Microsoft packages i.e. Outlook, Excel, Word.
16. Flexible working when required
Skills & Abilities Required (Desirable):
17. Good understanding of IT and software packages
Reasons to join us:
18. Competitive Salary
19. Free Parking
20. Health Benefits Package
21. Life Assurance
22. Hybrid working can be discussed as an option upon completion of training and proof of competency
23. A bonus scheme is in place which is based on performance related objectives
As per Health and Safety at Work Act 1974, Employee’s must also
24. Take care of their own health and safety and that of others
25. Co-operate with their employers
26. Not interfere with anything provided in the interest of health and safety
Diversity, Equity and Inclusion; our commitment to DEI: TSG UK is an equal opportunity employer. We are committed to the equal treatment of all current and prospective employees and do not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.
We recognise the value that a diverse and inclusive workforce brings to our business and customers, and we strongly encourage suitably qualified applicants from a wide range of backgrounds to join us at TSG.