Overview
We are looking for a Medical Receptionist to join our busy and evolving team.
Job Purpose: To provide a high-quality front-line reception service to our patients and colleagues and to ensure the day-to-day activities are performed in a timely and efficient manner. The receptionist is the first point of contact for people contacting the surgery and should project a positive, friendly and professional image to patients and other visitors. The role includes care navigation, office administration, call handling and liaising with patients to deliver a quality service. The position requires significant customer service experience and excellent communication skills; a motivated, enthusiastic and friendly person with a positive attitude towards working within the NHS and general practice, with adaptability to changing NHS demands.
Post Hours: The successful candidate must be able to work approximately 22-25 hours per week over 5 days and be flexible to work within our practice core hours of 8.00am - 6.30pm, including covering holidays, sickness and other absences as needed.
Responsibilities
* Ensure an effective and efficient reception service is provided to patients and other visitors to the practice.
* Deal with all general enquiries from patients, doctors, staff and other agencies, explaining surgery procedures, making new and follow-up appointments.
* Care navigate and direct patients to the most appropriate source of help.
* Action requests for repeat prescriptions and ensure they are processed as per our protocol within 48 hours.
* Set out letters, new prescriptions and repeat prescriptions for checking by the doctor before collection by the patient or sending to the pharmacy.
* Filing and extracting patients records and any documents relating to these from paper or electronic records.
* Entering patient information accurately and in a timely manner onto the patient record or clinical system.
* Dealing with incoming post and other forms of communication, scanning and distributing to the appropriate members of the practice team.
* Receiving and passing on messages in an accurate and timely manner to clinical and managerial staff, including requests for home visits with careful recording of details.
* Updating patient details as requested in an accurate and timely manner.
* Liaising with outside agencies including hospitals, ambulance control, out of hours services or other bodies by telephone or email.
About us
We are a seven partner GMS teaching practice in the North of Sheffield with a practice population of approximately 9,600 patients. Our team includes 3 salaried GPs, 1 nurse practitioner, 4 practice nurses, 2 Health Care assistants and a team of reception, secretarial and admin staff. We have a spacious, modern building. The practice is a high QOF achiever and has a good CQC rating.
Details
Date posted: 29 October 2025
Pay: Other scheme; Salary £12.21 per hour (salary is dependant on experience); Contract: Permanent; Working pattern: Part-time
Location: Norwood Medical Centre, 360 Herries Road, Sheffield, S5 7HD
Qualifications and Skills
Essential:
* English and Maths GCSE A-C or equivalent
* Ability to use a telephone system and good call handling skills including taking and recording accurate information
* Keyboard and IT skills; well organised; ability to deal with urgent situations and work calmly under pressure; attention to detail and high accuracy
* Confidentiality & GDPR awareness
* Excellent communication including telephone, email and in-person skills
Desirable:
* EMIS user; ability to use and decipher read codes; previous use of medical terminology
* Experience in Primary Care or other health care setting; experience of working in a changing environment; care navigation and signposting
Other information
Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act and a DBS check as required.
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