About CAMP Systems:
At CAMP Systems, we are the trusted leader in aircraft compliance and health management, proudly serving the global business aviation industry. With over 20,000 aircraft and 33,000 engines supported on our cutting-edge platforms, and partnerships with more than 1,300 maintenance facilities and parts suppliers worldwide, we’re shaping the future of aviation technology. Since our founding in 1968, we’ve grown to a dynamic team of 1,600+ employees across 14 locations globally—all united by a passion for innovation and excellence.
Our Mission & Vision:
We connect the aviation industry through smart technology to make flight safer and more efficient, driving the future of aviation with intelligence and exceptional customer experiences.
Our Values & Excellence Mindset:
We are customer obsessed, trust-driven, owners of our work, stronger together, constantly curious, and boldly innovative.
What You Will Experience In This Role:
* Develop strong customer relationships and serve as the primary point of contact between clients and our business.
* Lead onboarding for new customers, ensuring they quickly and effectively adopt FBO One.
* Provide training and demonstrations to help customers maximize the value of FBO One.
* Assist the sales team by supporting lead generation, managing sales opportunities, and conducting product demonstrations.
* Facilitate smooth transitions for new customers from sales to active users.
* Identify customer needs and proactively offer solutions to enhance satisfaction and retention.
* Address customer concerns, coordinating with internal teams to resolve issues promptly.
* Collect and share customer feedback to align with product, sales, and marketing strategies.
* Monitor customer health and satisfaction, providing reports and insights to internal stakeholders.
* Represent FBO One at industry trade shows and events to enhance brand presence.
You have:
* We are seeking a candidate who:
* Has proven experience (3+ years) in a Customer Success Manager or similar role, preferably in SaaS or aviation.
* Demonstrates strong problem-solving and interpersonal skills, with the ability to manage stressful situations effectively.
* Has direct experience in FBO operations, ground handling, or aviation-related roles, with a solid understanding of industry challenges.
* Is tech-savvy and has experience with FBO software or aviation-related systems such as CRM, maintenance, or accounting tools.
* A start-up mentality with the ability to thrive in a fast-paced, dynamic environment is crucial, as is a curious and experimental mindset, always seeking ways to improve.
* Possesses excellent communication skills, both written and verbal, in English.
* Can build and sustain long-term customer relationships based on trust and collaboration.
* Holds a degree in business, communications, or a related field (preferred).
* Is open to occasional travel within the UK and internationally.
Why Work at CAMP?
Join a culture where your ideas matter, your impact is real, and your growth is supported. Be part of a team reimagining the future of aviation.
CAMP is committed to creating a diverse environment and is proud to be an affirmative action and equal opportunity employer – vets/disabled
CAMP is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact hr@campsystems.com.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or protected veteran status EEO.