Are you an experienced administrator with a passion for delivering exceptional patient care through outstanding organisational leadership? We’re looking for a proactive and motivated Clinical Administration Team Leader to join our Medical Secretariat team and play a key role in ensuring the highest standards of patient administration.
This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys developing others, and is committed to continuous service improvement. If you’re ready to influence positive change and support a high-performing team, we’d love to hear from you.
About us
At Benenden Hospital we put patients at the heart of everything we do. We attract kind, compassionate, and talented people to our ultra-modern private hospital, which opened in 1907 and has been rated as Outstanding by the CQC. We hold JAG accreditation for Endoscopy and have a beautiful setting in the middle of the Kent countryside.
Benenden Hospital offers excellent working conditions and facilities. We promote flexible working and a healthy work/life balance. We are committed to professional development and have excellent training and education facilities. We work hard to make sure that everyone at Benenden Hospital feels involved and shares our values and vision for the future.
About the role
In this pivotal role, you will support the Clinical Administration Manager in leading our Clinical Administration team, ensuring work is delivered with accuracy, compassion, and efficiency. You will:
* Provide day‑to‑day leadership—guiding, instructing, and motivating the team to deliver against agreed Clinical Administration objectives.
* Coordinate workload and workflows, monitoring and scheduling tasks to meet service requirements and deadlines.
* Lead responses to Patient Experience and Datix reports, ensuring issues are managed promptly, professionally, and in line with policy.
* Champion excellent customer service, evaluating processes, encouraging new ideas, and supporting a culture of continuous improvement.
* Support people management activities, including conducting 1:1s, return‑to‑work meetings, attending huddles, and escalating concerns where appropriate.
* Use your initiative to ensure daily operations run smoothly and tasks are delivered to a consistently high standard.
Skills and experience required
You will be an enthusiastic and organised individual with:
* Proven experience in administrative leadership or team coordination
* Strong communication skills and a supportive, people‑focused approach
* The ability to manage workloads effectively and adapt to changing priorities
* A passion for delivering excellent patient and customer services
* Confidence in resolving issues and promoting best practice
* A formal management qualification or demonstrable equivalent experience
Download full role profile
Benefits include
* Competitive salaries
* 27 days Annual Leave plus Bank Holidays
* Defined contribution pension scheme with employer contribution up to 10%
* Excellent Life Assurance benefit
* Free parking
* Subsidised eye tests
* Free Flu vaccinations
* Free tea and coffee
* Subsidised on site Restaurant
“I love working at Benenden Hospital, it’s a beautiful location in the countryside”, “the whole organisation is supportive”, “it’s the team, the team are amazing”, “Benenden is a bit like a family”, “the whole atmosphere is brilliant”
These are just some of the reasons why more than 400 people work at Benenden Hospital which has a long history of caring since it was founded in 1907.