Join to apply for the Head of Delivery role at JBi DigitalContinue with Google Continue with GoogleJoin to apply for the Head of Delivery role at JBi DigitalDirect message the job poster from JBi DigitalOperations Director @ JBi Digital | Leadership // Information Security // Digital Transformation // Digital Innovation // Consulting // Problem…JBi Digital is a leading digital transformation agency delivering innovative, tailored solutions across platform development, UX design, and performance-led digital marketing.We’re looking for a Head of Delivery to lead our in-house delivery team and help us scale with quality and clarity. This is a key leadership role for someone with strong digital agency experience, a hands-on mindset, and a passion for developing people and improving how teams work.You’ll need to thrive in a fast-paced agency environment, managing complexity, overlapping deadlines, and multiple stakeholder groups with confidence and strategic insight.What you’ll be doingOwn and lead the agency’s entire delivery function — across project managers, platform owners and support teams.Take accountability for project quality, efficiency, and consistency, while improving how we work.Implement structured delivery processes, with a focus on continuous improvement and agility.Coach and mentor team members to help improve individual performance and build delivery confidence.Step in where needed to help troubleshoot delivery blockers, client issues or process gaps — hands-on support is essential.Help shape our internal culture by enabling high performance, trust, and collaboration.Oversee project resourcing, capacity planning and budget reconciliation.Maintain clear delivery governance across multiple high-value, concurrent projects (often £500K+).Collaborate with technical, UX, content and design teams to ensure successful outcomes across all disciplines.Have extensive experience in a digital agency or consultancy — you get the agency model and know how to make it work well.Have led multi-disciplinary delivery teams including PMs, POs and support — and know how to balance structure with autonomy.Are obsessed with raising the bar — driving performance, quality, and learning in delivery teams.Understand the full delivery lifecycle and know where efficiencies, risks, and improvements can be made.Are comfortable in a strategic leadership role but not afraid to get stuck in when things need unblocking.Are passionate about helping people grow through structured coaching, feedback and mentorship.Have a strong grip on delivery frameworks, agile processes, and delivery tooling (Jira, Trello, etc.).Communicate clearly and confidently with clients, stakeholders and internal teams.Experience & Skills7+ years’ experience leading delivery in a digital agency environment.Solid background in UK public sector delivery (GDS standards, accessibility, security).Strong budget management experience on projects of £500K+.Confidently managing multiple concurrent workstreams and teams.Knowledge of SEO, UX, cloud platforms and digital security principles.Experience developing or evolving delivery processes at the team or organisation level.If that’s you, we’d love to hear more! In return, we can offer:A competitive salary and pension contributions33 days' holidays as standard (including bank holidays)Private Health Insurance - cover includes: 24/7 GP appointments, Fast Track Appointments to see a specialist quickly, Axa Dentist and Optician cashback schemeMental Health Assistance ProgrammeDiscounted gym membershipsBudget for training to help you growParticipation in charity volunteering daysPosition: PermanentHybrid working (2-3 days every week in our office in Old Street, London)Sponsorship: We do not offer work sponsorship or visasSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionProject Management and Product ManagementIndustriesTechnology, Information and Media and Information ServicesReferrals increase your chances of interviewing at JBi Digital by 2xSign in to set job alerts for “Delivery Head” roles.Continue with Google Continue with GoogleContinue with Google Continue with GoogleLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 days agoLondon, England, United Kingdom 2 weeks agoLondon, England, United Kingdom 2 days agoRegional Delivery Implementation Head – MEALondon, England, United Kingdom 4 weeks agoHead of Identity & Access Management OperationsGreater London, England, United Kingdom 3 weeks agoHead of Delivery Commercial Operations, Uber Eats - UKLondon, England, United Kingdom 5 hours agoLondon, England, United Kingdom 22 hours agoLondon, England, United Kingdom 1 day agoHead of Operations Transformation (Workspace; Facilities)London, England, United Kingdom 5 days agoChiswick, England, United Kingdom 2 weeks agoSenior Director of Development and Delivery, UK and EuropeLondon, England, United Kingdom 1 day agoGreater London, England, United Kingdom 3 days agoOperations Manager - Hospitality and Workplace DiningIsleworth, England, United Kingdom 4 days agoLondon, England, United Kingdom 23 hours agoHead of Programme Delivery (2-year Fixed Term)London, England, United Kingdom 23 hours agoGreater London, England, United Kingdom 1 week agoSenior Director of Development and Delivery, UK and EuropeLondon, England, United Kingdom 2 days agoSenior Manager, Coach Quality and SuccessLondon, England, United Kingdom 3 days agoAssociate Director, Country Head Quality Assurance - UK & IrelandLondon, England, United Kingdom 2 days agoAVP, EMEA Head of Learning & DevelopmentLondon, England, United Kingdom 10 hours agoLondon, England, United Kingdom 1 day agoLondon, England, United Kingdom 1 week agoWe’re unlocking community knowledge in a new way. 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