Adecco Warrington are on the lookout for an Incident Manager to join an International business which is expanding at an incredible rate, on a permanent basis. Working in a fabulous modern office, based in Birchwood - Warrington, you will be part of a wonderful team supporting with Sales Administration and Mechanical Breakdown Claims.
Salary: £24,000 per annum - 35 hours per week
Full-Time Permanent role with immediate start.
Rotating Shift Pattern on a monthly basis: 8:00am - 4:00pm / 9:00am - 5:00pm Monday - Friday
Daily Duties Include:
Manage Sales Administration
Collect contracts and customer details
Create customer accounts on IT system
Follow payment and insure cash collection
Manage day-to-day relationships
Process new claims
Check information is accurate and complete
Follow up case until closed/complete
Management of complaints
Escalations where necessaryThe ideal candidate will have:
3 GCSE's - Grade C or above
Previous call-centre experience
Experience within Warranty Management
Experience within Motor Industry
Strong English communication - verbal and written
Customer Orientated
Team Player and ability to focus and work independently
Optimistic and confident attitude
IT literate and good telephone skillsIncredible company benefits including: free parking, beautiful office environment, on-site kitchen facilities, private medical and health care, auto-enrolment on pension scheme and mo...