Change your job, change your workplace, change your future...
Ricoh is seeking a Senior ServiceNow Developer who will serve as a technical lead, design authority, and trusted advisor across our expanding ServiceNow landscape.
This is a role for someone who not only excels in complex solution design but can also influence senior stakeholders, challenge requirements that compromise platform integrity, and shape the strategic direction of a multi-instance environment.
In this position, you'll guide the evolution of Ricoh's ServiceNow ecosystem, both internally and across customer-facing platforms, ensuring every solution strikes the right balance between business value, long-term maintainability, and enterprise architecture principles.
Ricoh transforms organisations through innovative digital services and technologies. We call this "empowering digital workplaces." Our people embrace change, pioneer new ways of working, and embody our ethos: imagine. change. When you work for us, we work for you.
What you will be doing
Lead and own end-to-end technical design for ServiceNow solutions, ensuring scalability, reusability, and alignment with enterprise architectural standards.
Act as a senior technical authority, advising on complex integrations, solution patterns, data models, and architectural decisions.
Engage confidently with senior stakeholders, shaping requirements, advising on feasibility, and challenging requests that undermine platform health or long-term stability.
Drive engineering excellence, setting coding standards, conducting peer reviews, and promoting best practices across multiple agile squads.
Guide platform governance, ensuring integrations, data flows, and extended capabilities adhere to enterprise security, architectural, and compliance frameworks.
Champion AI-enabled platform capabilities, including NowAssist, Agentic AI, and predictive intelligence, embedding intelligent automation across workflows.
Mentor engineers, upskilling the development community in advanced patterns such as scoped apps, Flow Designer, integrations, and API-first architectures.
Represent the ServiceNow function in technical steering groups, influencing platform strategy, innovation, and roadmap prioritisation.
You will ideally have
Extensive enterprise-level ServiceNow development experience, including ownership of complex solution design and delivery.
Demonstrable senior stakeholder management capability, including the ability to translate complex needs, set expectations, and push back on non-viable or non-strategic requirements.
Proven expertise in architecting multi-module ServiceNow solutions, ideally across ITSM, CSM, FSM, and AI capabilities.
Strong understanding of platform governance, code management (Git), DevOps pipelines, and sustainable design principles.
Deep technical proficiency in ServiceNow architecture, data modelling, and integration frameworks.
A track record of shaping platform direction, influencing development standards, and elevating engineering maturity.
ServiceNow CSA essential; additional certifications (ITSM, ITOM, App Dev) highly advantageous.
Degree-level education or equivalent professional experience preferred.
Project Management, ITIL v4 Practitioner, and/or Agile experience would be a significant plus.
In return for your commitment, you can expect
A competitive salary package
Industry leading benefits
Ricoh is an exceptional place to work. A place where there is strong emphasis on career development for the right individuals. This is a role where you can excel within a fast-paced environment and succeed within a thriving organisation.
This is an excellent opportunity to join a global company where you can truly capitalise and build on your own experience.
Ready to make that change? Apply now for a confidential conversation with our Recruitment Team.
We are an equal opportunities employer
At Ricoh, we embrace and respect the collective and unique talents, experience, and perspectives of all people. Together we inspire remarkable innovation. That's how we live the Ricoh Way.
Ricoh have removed the disclosure of convictions box from their application process (ban the box - ) offering equal opportunities to all.
For all roles, we will judge each individual on their skills and ability before taking into account their history. However some roles are subject to sensitive and restrictive information and, if successful, you may be required to undertake pre-employment vetting checks which include but are not limited to residency check, credit reference check, financial sanctions` check and a DBS Check. Further information on Employment Vetting can be accessed by contacting the Ricoh Recruitment Team.