About Us Founded by Mastercard and WorldRemit former executives, with early employees from Google, Uber, American Express, HSBC and Deliveroo. Volume ( is a London-based payments startup on a mission to kill the hidden fees on the Internet for both consumers and merchants alike
Our mission is to create a universal checkout on the Internet enabling online shoppers ️to pay and businesses to get paid quickly, easily, conveniently, and eventually for free with just one click ⚡
Faster than Apple Pay, Volume is the only payment method that allows consumers to pay in one-click using their bank app and businesses to eliminate payment intermediaries such as Stripe, PayPal, card networks and their extortionate hidden fees
We are currently looking for an energetic Head of Customer Success or Senior Customer Success offering an incredible opportunity to receive a competitive salary and meaningful equity shares in the hottest startup in the UK
You decide the strategy, you move the metric, we help to achieve your goals
Work from home or from our incredible offices in London and Krakow
~ A one-off remote-working budget to help you set up your home office
~24 days holiday as standard ✈️
~30 day ‘work from anywhere’ policy ☀️
~ Free lunch If you choose to work from the office on Wednesdays
Onboarding and Training:
Conduct training sessions to educate clients on platform features, functionalities, and best practices.
Account Management:
Proven experience as a Customer Success Manager or similar role in a B2B environment ideally in payment
Strong understanding of payment solutions and financial technology.
You have previously successfully worked in a remote & distributed team
Bachelor's degree in Business or a related field
At least 1 - 2 years' of relevant work experience