JOB DETAILS Job Title: Senior Manager, People Operations Reports To: VP of HR Working Hours: 9:30am – 5:30pm Place of Work: UK HQ, Mill Court, Milton Keynes, Buckinghamshire MK12 5EU Other: Full Time - (Hybrid) 3 days on site / 2 WFH ABOUT RWS GLOBAL RWS Global is the world leader in groundbreaking live moments across entertainment and sports, creating customized guest experiences spanning theatrical productions, live events, immersive destinations, multimedia, consumer products and more. RWS Global is headquartered in New York, London, Cincinnati, Shanghai, Orlando, Sydney and Riyadh with dedicated RWS Studios in NYC and the UK to serve its vast talent pipeline and client base. With a focus on entertainment and sports experiences, RWS Global serves major brands and corporations, theaters, cruise lines, sports properties, live venues, parks, resorts and more. Offering end-to-end services from ideation to operations, RWS Global’s team of world-class designers, creators, producers and visionary talent provide unrivaled scale, producing over one million live moments every day and employing over 8,000 individuals and performers worldwide. The RWS Global roster of clients includes Apple, Azamara, The Coca-Cola Company, Commonwealth Games, Crayola, Europa-Park Resort, Ferrari World Abu Dhabi, The FRIENDS™ Experience by Original X Productions, Hard Rock Resorts, Hershey Entertainment & Resorts, Holland America Line, Iberostar Hotels & Resorts, International Cricket Council, Invictus Games, Lionsgate, MSC Cruises, Roompot, Rugby World Cup, Six Flags, Space Center Houston, TUI Group, Vera Wang, Warner Bros., Disney’s The Lion King on Broadway, Chicago the Musical, Christmas Spectacular starring the Radio City Rockettes and more. For more information, visit rwsglobal.com. About the Role The Senior Manager, People Operations will lead the execution of People Operations for the UK while also supporting global People Operations initiatives across RWS Global. This role is responsible for ensuring core HR processes run efficiently, consistently, and in compliance across multiple regions. You will partner closely with regional stakeholders and internal teams to deliver a structured, scalable, and high-quality employee experience across the organization. This is a hands-on role suited for an experienced operator who is comfortable working in a fast-paced, globally connected environment. Key Responsibilities: Oversee People Operations processes across the employee lifecycle, including onboarding, employee changes, leave management, and offboarding Ensure employee documentation, contracts, and records are accurate, compliant, and aligned across regions Act as a point of escalation for operational HR matters, resolving issues with sound judgment Identify and implement process improvements to simplify workflows and increase global consistency Own HR systems administration (HiBob), ensuring data integrity, reporting accuracy, and workflow standardization Maintain global reporting on headcount, employee movements, and compliance tracking Ensure adherence to local employment requirements while supporting consistent global standards Support audits, right-to-work and equivalent compliance processes, and documentation practices across regions Partner across People, Finance, and business teams to ensure alignment on People Operations processes Manage and develop a People Operations team member, setting expectations for performance and service delivery. Qualifications & Skills: 3-5 years in People Operations or HR Operations in a global organization Strong understanding of employee lifecycle management and multi-country HR operations Experience working across different employment frameworks and compliance requirements Strong HR systems experience (HiBob preferred), including data management and reporting Demonstrated ability to improve processes and scale operations across regions Experience managing or mentoring team members Strong attention to detail and organizational skills Excellent communication skills and ability to work across global teams Who You Are: You are a detail-oriented, solutions-focused operator who thrives in a fast-paced, global environment. You bring structure and consistency to complex processes and improve how work gets done. Company Benefits: Competitive Salary Company Pension 25 days paid holiday excluding Bank Holidays Paid parental leave Computer (Mac/Windows) Company Phone Program Flexible working (office/remote) Employee Assistance and Wellbeing Programme Childcare Support Policy Employer Sponsored Vision Programme Please Note: While this is intended to be an accurate description of the job, this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the position, and may require that other or different tasks be performed as necessary and assigned. DIVERSITY AND INCLUSION STATEMENT: DIVERSE IS WHO WE ARE Way more than a box to check, diversity is core to RWS Global culture. We value it, promote it, protect it and hire it. All differences are welcome here. We know for a fact that each employee’s individual background, life experiences, knowledge, self-expression, and capabilities are a contribution to our culture, as well as our reputation and achievements. So, bring all of who you are, no questions asked. Powered by JazzHR