Community Nursing Administrator (Band 3)
To support the community nursing teams with all aspects of administrative duties. This includes processing referrals, managing appointments and providing information to patients, carers and clinicians as required.
Main duties of the job
Talking to patients, families, and health professionals on the phoneCompleting outcomes from cliniciansAccepting and processing referrals into the serviceUsing EMIS Electronic Patient RecordUsing Microsoft Office word, outlook and excelUpdating our rostering systemApplicants should be excellent communicators and must have the ability to deal efficiently with the general public, NHS colleagues and other health and social care providers. In addition, it is a necessity that applicants have a high standard of IT skills, have a positive approach to customer care and be able to work on their own initiative and as part of a team.
About us
Weve spent over 40 years helping people die in peace, and with dignity. Combining compassion with clinical expertise, we provide patients with the best possible care at the end of their lives.Were here for the people around our patients too those closest to them. Before, during and after a bereavement, we provide support thats remembered forever.We think its that unforgettable support that inspires people to give back to St Peters. To fundraise for us. Donate. Volunteer. Were not exaggerating when we say that we couldnt do what we do without our wonderful supporters. We really cant thank them enough.We want to help many more people to die well. And were doing this by teaching others. As a centre of educational excellence, we share our skills with other health professionals, helping the NHS and care homes to provide better end-of-life care.Were here for all, for free, forever.
Job responsibilities
CommunicationExcellent communication skills, written and verbal, with a wide range of people, including outside agencies, sometimes requiring tact and persuasive skills where there may be barriers to understanding.To manage telephone enquiries with patients and carers providing non-clinical advice or information to patients and carers.Take personal details from people and upload onto the electronic patient record system (EMIS).Exercise judgement when dealing with patient inquires, analyse and resolve non-clinical patient problemsSupport distressed patients and carers in a supportive and empathetic manner.To contact patients and carers to arrange, reschedule and cancel appointmentsProvide and receive routine and complicated information, including dealing with enquiries from external health professionals. This may include sensitive information.Work within a multi-disciplinary environment ensuring that communication with other team members is effective.To receive and open mail (paper and electronic as necessary) and distribute/despatch accordingly ensuring appropriate action is taken with high priority items.Type patient reports/correspondence/e-mails as required.Personal DevelopmentSeek feedback from others to help identify own development needsEvaluate effectiveness of own learning / development opportunitiesIdentify own development needsOffers support and feedback to others to develop and work effectivelyHealth Safety and SecurityWork in a way that complies with legislation and Hospice policy and proceduresReport actual or potential problems that may put health, safety or security at risk and suggest solutionsSupport and challenge others in maintaining health, safety and security at workQuality and Service ImprovementWorks within the limits of own competence and gets help and advice where needed.Identify new ways of working to improve the service.Work with the team to ensure that appropriate systems and processes are developed and maintained to ensure the team functions effectivelyHave a good understanding of information governance and use this to support others to ensure this guidance is followed.Meet deadlines, collate data and maintain standards relating to administrative processes.Prioritise workload with consideration to issues arising and responding to shifting priorities appropriately.Work to support the team and be counted on when people ask for help or support.Organise meetings, take, transcribe and distribute minutes as required.Prepare reports and a range of complex information in a range of formats.Manage resources used by the teamsWrite and update rotasEquality and diversityChallenge bias, prejudice and intoleranceAwareness of impact of own behaviour on others
Person Specification
Qualifications
* Evidence of O-Level/GCSE grades A*-C (9-4) or national level 2
* functional skills equivalent in literacy & numeracy
* NVQ2/QCF in administration or equivalent level of knowledge and
* experience
Experience
* Knowledge of the full range of routine and non-routine admin
* procedures
* Excellent computer & IT skills to enable the production of reports and
* Experience of working as part of a team Experience of general office routine and systems
* Administration experience in a health/social care setting
* Experience of using the EMIS patient data system
Additional Criteria
* Excellent communication skills, both verbal and written
* Ability to take and convey clear messages
* Ability to prioritise and work to conflicting demands
* Ability to problem solve
* Ability to deal with difficult situations
* Plan and prioritise own workload
* Tact and diplomacy
Additional Criteria
* Ability to work under pressure and to meet deadlines
* Desire to work as part of a team and generate fresh and innovative
* ideas
* Honest and trustworthy
* Hardworking and reliable
* Emotionally resilient
* Flexibility in working hours and days
* An understanding and empathy for the work of the Hospice
* Empathy for patients with life limiting illness and their families/carers
* and ability to cope with talking to people who maybe distressed or
* Ability to be flexible and adaptable towards new processes introduced
* within the service.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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