Job Description
What is the opportunity?We have an exciting opportunity for a Facilities Assistant to join our Newcastle office on a 12 month FTC basis.The Facilities Assistant plays a key front-facing role in supporting the effective operation of the Newcastle office and wider business. The role has a strong Digital Mailroom focus alongside broader Facilities Management, maintenance, and customer service responsibilities. A high level of accuracy, ownership, and self-motivation is essential. Working as part of a team, on a rota of three shift patterns AM 07:30 – 15:30, MID 08:30 – 16:30 – PM 10:00 – 18:00.What will you do?
1. Open, scan, digitise and distribute incoming mail accurately
2. Email scanned correspondence to recipients first time right
3. Archive original documents in line with retention standards
4. Handle original and legal documents with care and confidentiality
5. Support mail retrieval and outgoing mail fulfilment
6. Act as first point of contact for all incoming Digital Mailroom related requests. Working to complete requests same day
7. Monitor and respond to FM helpdesk requests.
8. Manual handling, minor office furniture moves, meeting room set ups, etc.
9. Manage contractors / vendors entering out offices, ensuring due diligence is in place and that new vendors are inducted properly.
What do you need to succeed?Must-have
10. Highly customer focused with excellent communication skills and able to build / maintain professional relationships with colleagues
11. Have great organisational skills and attention to detail.
12. Psychically able to lift up to 25kg occasionally
13. Proficient in Outlook, Teams, Webex, Word, Excel, PowerPoint and Adobe Acrobat
Nice-to-have
14. Facilities Management, Mailroom and Facilities Helpdesk experience preferred
15. Experience in problem solving using initiative
What is in it for you?We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
16. Leaders who support your development through coaching and managing opportunities.
17. Opportunities to work with the best in the field.
18. Ability to make a difference and lasting impact.
19. Work in a dynamic, collaborative, progressive, and high-performing team.
Agency NoticeRBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.#RBCBDJob SkillsFacility Management, Group Problem Solving, Internal Controls, Office Administration, Operational Delivery, Problem Management, Quality Management, Service Request ManagementAdditional Job Details
Address:
32 GALLOWGATE:NEWCASTLE UPON TYNE
City:
Newcastle Upon Tyne
Country:
United Kingdom
Work hours/week:
35
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Contract (Fixed Term)
Pay Type:
Salaried
Posted Date:
2026-01-06
Application Deadline:
2026-01-20Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.