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Old Trafford, Manchester, UK (4 days on-site)
Salary: £26-27k per annum
iO Associates is seeking a 1st Line Support Engineer for a Manchester-based IT services provider that offers tailored solutions in managed IT support, cloud infrastructure, cybersecurity, and VoIP. Known for its client-focused approach and strategic consultancy, it helps businesses align technology with growth goals.
This is an exciting opportunity for an experienced support engineer to join their team. You will play a key role in maintaining high standards of client service as the company expands its delivery capabilities.
Key Requirements:
* Reliable, self-driven professional with a proactive approach.
* Strong problem-solving skills and effective application of technical knowledge.
* Experience handling customer incidents via phone, email, or in person, ensuring prompt resolution.
* At least 2 years of experience in a service desk or deskside support role, preferably within an MSP environment, with a focus on excellent customer service.
Responsibilities:
* Support and manage Windows Server (all versions), Windows 10/11, Office 365, Exchange, SharePoint, Active Directory, and Azure environments.
* Manage virtualization platforms (Hyper-V, VMware), Ubiquiti devices, VoIP systems, and network hardware and cabling.
* Implement and maintain MDM solutions, including Intune, and utilize PowerShell for scripting and automation.
* Troubleshoot and resolve hardware, software, and network issues, applying knowledge of TCP/IP, DNS, and DHCP.
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