Job Description
We are currently looking for a new Front Office Supervisor to work with the Front Office Manager at Ibis Bristol Centre.
Responsibilities
Supervisory Role:
- Oversee the team and ensuring a smooth process.
- Training and induction of all new staff to agreed standards.
- Receive feedback from guests and ensure quick and effective handling of issues.
- Deal with complex enquiries and complaints from clients relating to reception functions.
- Manage daily issues that may arise within the team.
- Participate in monthly team meetings.
- Communicate effectively with other team members.
Reception Duties:
- Extend a warm, efficient welcome for customers.
- Check in and check out of guests’ procedures on the Information Technology system installed at the hotel.
- Respond to phone calls and occasionally take bookings.
- Collaborate closely with all hotel departments (Housekeeping, Maintenance, F&B) sharing or acquiring important information about special guest requests and needs.
- Rooming of guests and description of room features.
- Create cash register and daily closing.
- Invoice control and credit handling.
- Answer and fulfill all wishes and inquiries of the guests.
- Epitomize the Heartists spirit in interactions with customers.
- Assist the Food and Beverage Department when required.
Health / Safety of people / Environment:
- Supervise the cleanliness of the workplace and the proper functioning of the equipment made available.
- Know and follow the procedures in the event of a fire evacuation.
- Know and apply the sustainable development programmer policy.
- Ensure compliance with service, quality and hygiene standards.
- Apply safety rules in customer reception, particularly for customers with disabilities.
Benefits
Discounted hotel stays across the world with Heartist AccorHotels Card.
