Job Description
As a Front Office Supervisor, you will supervise daily front‑office operations, ensuring smooth check‑ins and check‑outs and delivering memorable guest experiences.
Responsibilities
* Supervise the front‑office team: lead team members in all front‑office procedures, ensuring smooth check‑ins, check‑outs, and guest service delivery.
* Lead day‑to‑day team operations: create team schedules, assign tasks, lead pre‑shift meetings, and provide training, guidance, and in‑the‑moment feedback.
* Lead guest issue resolution: respond to guest inquiries and concerns directly while supporting team members in handling complex or escalated issues.
* Manage lobby flow: monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency.
* Manage special projects: lead department initiatives or ad‑hoc assignments.
Qualifications
* Passion for spreading the light and warmth of hospitality.
* Act with integrity and always do the right thing.
* Inspire others through leadership.
* Believe that teamwork drives the best outcomes.
* Sense of ownership and accountability.
* Focus on the present, bringing urgency and discipline to every moment.
Benefits
* Incredible travel perks – 110 nights of deeply discounted travel, including room rates as low as $40 USD/night at world‑class hotels through the Go Hilton travel program.
* Own a piece of Hilton – Employee stock purchase program (ESPP) offering a 15% discount on Hilton shares.
* Paid parental leave for eligible team members, including partners and adoptive parents.
* Personalized caregiving support – dedicated caregiving concierge services to help manage personal caregiving responsibilities.
* Crisis concierge – a single, compassionate point of contact for practical support and emotional care during times of loss.
* Mental health resources – Care for All hub and free counseling through the Employee Assistance Program (EAP) for eligible team members.
* Benefits availability may vary depending on location and the terms and conditions of each program.
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