Job Description
Housing Technical Officer
Pay: £13.98 PAYE / £17.63 UmbrellaJob Type: 2x contracts – 1x 3 months, 1x 12 months (potential extension)Location:
Overview
To provide technical and business support services across Housing and Public Protection, including Environmental Health, Trading Standards, and Community Safety. The role supports front-line service delivery through administration, customer engagement, and back-office processes.
Day-to-Day Responsibilities
* Provide technical and administrative support across Housing and Public Protection services, including Environmental Health, Residential Services, Commercial Services, Community Safety, and Trading Standards
* Act as part of a professional team handling enquiries from customers, internal teams, and stakeholders
* Process complex back-office statutory functions, including grants and related processes
* Raise purchase orders, process invoices, and support financial administration
* Ensure all financial processes are compliant with internal regulations and approvals
* Accurately log service requests and escalate where required in line with service standards
* Support initial complaint handling and investigation activities as directed
* Signpost customers to relevant internal departments and external organisations
* Maintain accurate records and input data into service databases and management systems
* Compile and distribute statistical and performance data for internal and external reporting
* Deliver training and support to colleagues on service systems and processes where required
* Proactively identify opportunities to improve service efficiency and processes
* Manage correspondence and documentation, including scanning, filing, and record keeping
Skills & Experience Required
Essential:
* Previous administrative experience, including financial processes and IT systems
* Experience working in a busy, customer-focused environment
* Strong IT skills, including Word, Excel, and database systems
* Excellent written and verbal communication skills
* Ability to work collaboratively within a multi-disciplinary team
* Strong organisational skills with the ability to prioritise workload effectively
* Ability to follow procedures and maintain accurate records
* Confident engaging with a wide range of stakeholders and members of the public
* Self-motivated, with a proactive approach to work and continuous improvement
Desirable:
* Degree or equivalent in a science, environmental, business, or regulatory discipline
* Experience within a local authority or large organisation
* Knowledge of service management systems (e.g., Uniform)
* Experience with finance processes, debt recovery, or grants (e.g., Disabled Facilities Grants)
* Experience working towards targets and service outcomes
To apply for the Housing Technical Officer position, please submit your CV detailing your relevant experience.