Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.
Working directly with many of the country’s leading blue-chip power, water, telecoms and rail clients, we are looking for the very best talent to join our growing team.
We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.
We believe that being successful is a choice.
We choose to be successful.
We are OCU, ‘One Company United’.
We’re looking for a skilled Service Alterations Manager to take ownership of our electrical service alteration projects and deliver an outstanding customer experience from start to finish. If you thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering safe, compliant, and high-quality work, this is the role for you.
What You’ll Be Doing
* Managing the full lifecycle of service alterations, relocations, and connection modifications.
* Acting as the key point of contact for customers, contractors, engineers, field crews, and regulatory bodies.
* Producing quotations, work orders, project plans, and schedules.
* Tracking project progress, managing budgets, and ensuring all works are delivered on time.
* Ensuring all activity meets the highest standards of safety, compliance, and engineering quality.
* Handling technical queries and providing dependable support to internal and external stakeholders.
Driving Customer Satisfaction (BMCS)
Customer satisfaction is one of our core measures of success. As a Service Alterations Manager, you play a vital role in shaping the customer experience—and your performance directly contributes to our Business Measures of Customer Satisfaction (BMCS).
Your impact will be seen through:
* Strong communication and clear expectations from the first customer contact
* Smooth coordination of site assessments and project delivery
* Timely updates and proactive issue resolution
* Projects completed safely, professionally, and in line with customer expectations
Your leadership and attention to detail ensure our customers feel informed, valued, and confident in our service.
What We’re Looking For
* Experience in electrical services, utilities, network operations, or project management.
* Understanding of electrical distribution systems, service connections, and relevant regulations.
* Excellent communication and relationship-building skills.
* Ability to manage multiple projects, deadlines, and stakeholders at the same time.
* Strong problem-solving skills and a commitment to safety and quality.
Driven by values, powered by inclusion.
At OCU, our values guide everything we do: integrity, collaboration, respect, innovation and one company united. They shape how we work with our clients, communities, and each other. We believe that inclusion is more than a principle — it’s the foundation of our success. By embracing equity and ensuring that every individual has the opportunity to thrive, we create a workplace where diverse perspectives are valued, and everyone feels they belong.
Together, we build stronger teams, deliver better outcomes, and grow in ways that reflect the communities we serve. If you want to be part of a culture where values matter and inclusion is at the heart of everything we do apply now and help us shape the future together.
If you are invited to progress in the recruitment process, will you require any reasonable adjustments to support you? Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.