Overview
Testing, Crisis Management & Communication Manager | S3 | Chief Information & Resilience Office | Multiple Locations (United Kingdom). This role is based out of Unity Place, Milton Keynes or Glasgow.
As part of Santander Digital Services, you will support the development and execution of a data‑driven scenario testing capability, ensuring the organisation can identify vulnerabilities, validate resilience, and respond effectively to crisis events. This is a technically focused role combining scenario design, resilience testing, and crisis integration, with a strong emphasis on data analysis, dependency understanding, and evidence‑based outcomes.
Responsibilities
* Design severe but plausible scenarios, leveraging technical knowledge across technology, cyber, data and third‑party environments.
* Maintain a testing calendar aligned to threat intelligence, vulnerabilities and regulatory expectations.
* Deliver structured scenario testing exercises, ensuring clear outcomes, insights and actionable recommendations.
* Integrate testing outputs with Incident & Crisis Management teams, driving improvements in response playbooks and procedures.
* Identify new vulnerabilities and resilience gaps through testing and analysis of results.
* Support remediation tracking and accountability, ensuring issues identified through testing are addressed effectively.
* Contribute to risk reporting, trend analysis and governance forums to support decision‑making.
* Collaborate with stakeholders across business, technology and risk to embed testing and resilience best practices.
Professional Experience
* Experience in operational resilience, scenario testing, crisis management or risk environments (Required).
* Experience designing or supporting testing exercises, simulations or resilience assessments (Required).
* Experience working with technology, cyber or operational risk teams (Required).
* Experience supporting regulatory, audit or compliance activities (Preferred).
Education
* Undergraduate degree in Risk, Technology, Cybersecurity, Data or related field, or equivalent experience (Preferred).
Languages
* English (Required).
Hard Skills
* Understanding of scenario testing methodologies and resilience frameworks (IBS, ITOL) (Required).
* Knowledge of technology systems, dependencies and data flows (Required).
* Strong analytical capability to interpret testing outcomes and identify vulnerabilities (Required).
* Experience with risk reporting, MI and governance processes (Required).
* Familiarity with incident and crisis management frameworks and processes (Required).
* Knowledge of operational risk frameworks and regulatory expectations (Preferred).
Soft Skills
* Strong analytical thinking and problem‑solving capability (Required).
* Ability to translate testing outcomes into actionable business insights (Required).
* Strong stakeholder engagement and collaboration skills (Required).
* Ability to challenge constructively and influence outcomes (Required).
* Strong communication skills, particularly in high‑pressure environments (Required).
Salary and Benefits
* Salary Range: £55,167.00 – £82,751.00 per annum (depending on experience).
* 35‑hour standard working week; annual salary based on a standard 35‑hour working week.
* 30 days’ holiday plus bank holidays. Increases to 31 days after 5 years of service, with the option to purchase up to 5 contractual days per year.
* £6,000 car allowance per year.
* Company funded private medical insurance; death-in-service benefit and income protection insurance; optional discounted rates for additional life assurance and critical illness cover.
* Share plans allowing employees to share in Santander’s success.
* Access to a range of well‑being partners across the four pillars of well‑being (physical, mental, social, financial), including discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
* Enhanced family leave, childcare options and tailored well‑being support.
* Volunteering opportunities to give back to communities.
* Global career growth opportunities.
Local Compliance
We are proud to be an inclusive organisation that provides equal opportunities for everyone—regardless of age, gender, disability, civil status, race, religion or sexual orientation. We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.
Right to Work in the UK
Every individual must have the right to work in the UK to commence employment with Santander, whether by way of nationality, visa or work permit. If you do not currently have the right to work, or your application for a working visa or permit is unsuccessful, we will not proceed with your application and will withdraw any conditional offer previously made.
Contact: resourcing@santander.co.uk
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