Reservations Agent - Dalata Hotel Group We have a fantastic new vacancy for Reservations Agent in the NEW Maldron Hotel Brighton. Are you a people person with a knack for turning inquiries into unforgettable stays? Envision yourself at the brand-new Maldron Hotel Brighton, nestled in the lively heart of Brighton and proudly part of the esteemed Dalata Hotel Group. With 225 stylish bedrooms and an array of amenities, our hotel promises unparalleled comfort and convenience for every guest. At Dalata, we're on the lookout for passionate and detail-oriented individuals to join our team as Reservation Agents, embodying our commitment to being 'the heart of hospitality'. As a Reservation Agent, you'll be the voice of our hotel, assisting guests in securing their ideal accommodations and creating memorable experiences right from the start. Dive into the dynamic world of reservations and embrace the opportunity to make a lasting impact on our guests' journeys. Join us in fostering a culture of excellence and hospitality and embark on a rewarding career path filled with growth and development. Benefits: Competitive salary Be the guest experience Paid day off on your birthday Delicious staff meals Ongoing learning and progression opportunities through unique and recognised training programs Reward and recognition for your achievements Collaborative team environments Employee engagement schemes Objective, supportive, and fair working environment - we believe in having your say A company that genuinely strives to provide a work life balance Employee discounts and facility use Objective of the Role Reporting to the Front Office Manager, the Reservations Agent will be the first point of contact for our guests. It is of utmost importance that the reservations department present a friendly and professional manner at all times. As a Reservations Agent, you will act as the main point of contact for guest's bookings for bedrooms and car park, dealing with queries and cross selling of our other properties. Key Duties and Responsibilities Manage Guests reservations, ensuring that their needs and wants are met to the highest standard. Give details of hotel facilities and pricing information. Upsell other areas of the hotel or other properties in the group. Ensure expectations are set correctly, in advance of the guest's stay. Requirements: 1-2 years experience in a similar role with a Reservations System, Opera would be an advantage. Excellent customer care skills. Excellent command of the English language both written and oral is essential. Ability to cope well under pressure. Highly motivated, and a team player. About our culture: Dalata Hotel Group - Ireland's largest hotel group has a number of exciting positions on the horizon. As Dalata continues to grow and expand in Ireland and the UK it's more important than ever to have the right team alongside us, in the near future we will be opening the doors of new hotels creating many jobs and investing millions in the Irish and UK economy. We lead through our Dalata values of "Our People, Our Fairness, Our Service and Our Individuality". If you have the right attitude and energy you will have great opportunities to progress within the group. Our company is a place where you can do great things - individually and as a team. You will have the opportunity to develop your talent, be recognised and rewarded for your commitment and pursue a fulfilling career. We also have a number of unique and recognised training programmes to aid your professional and personal development and pride ourselves on creating an objective, supportive and fair working environment for our employees. Dalata Hotel Group Plc is an Equal Opportunities Employer.