Join to apply for the Systems Administrator - 37 Hours role at Torbay Council
Job Details
Application Deadline: 9 November 2025
Department: Children Services
Location: Torbay Council
Compensation: £35,412 - £38,220 / year
Responsibilities
* Lead the technical design, development and strategic administration of Capita One and System C systems.
* Act as a lead technical consultant, ensuring these systems are robust, secure and responsive to evolving statutory and operational requirements.
* Configure System C and Capita One, developing forms and pathways to support service delivery through built‑in tools rather than coding new modules.
* Work closely with senior managers, frontline practitioners and partner agencies to optimise system use and data quality.
* Translate complex business processes into system workflows that support best practice, compliance and performance monitoring.
* (Clarification) This is not an office administration post, not a traditional software development role, and not a hardware or IT support role typically found in a Service Desk.
Person Specification
Skills
* Expert ICT and database management skills, including Microsoft Office, SQL and reporting tools (e.g., Crystal Reports, SSRS).
* Proven ability to analyse and resolve complex system issues, data integrity and cross‑system dependencies.
* Excellent planning and organisational skills to manage concurrent development streams, testing cycles and statutory deadlines.
* Demonstrated ability to lead high‑stakes data responses under tight deadlines.
* Effective communication skills, conveying detailed system information clearly.
* Fluency in English, required for all spoken aspects of the role.
Knowledge
* Detailed understanding of system security models and access control frameworks within multi‑agency environments.
* Extensive knowledge of System C and Capita One configuration tools and data schemas.
* Expert user and developer knowledge of Management Information Systems.
* Understanding of Local Authority Children’s Services business processes.
Experience & Qualifications
* Degree level in a related field or equivalent demonstrable experience in System Administration within a Local Authority.
* Significant experience in computer systems administration, maintaining and developing various systems.
* Experience resolving high‑impact system issues with external software suppliers.
* Leading or contributing to system development task groups, including business process mapping and change control governance.
* History of supporting major system upgrades, including testing, user communication and post‑implementation review.
Interview & Contact Information
Interviews will be conducted during the week commencing 17th November 2025. Interviews are expected to be held in person but online interviews can be requested as a reasonable adjustment.
Hybrid working will be offered; the successful candidate will be expected to work on site as required, in line with service needs. A part‑time role/job share can be made available for the right applicant.
For an informal chat please contact Matt Gifford at 01803 206297 or matt.gifford@torbay.gov.uk.
Additional Information
This re‑advertisement is intended to ensure the expectations and requirements are as clear as possible for all potential applicants. If you viewed this advert on a job board, you can access the full job description by visiting Torbay Council Jobs.
Job Attributes
* Seniority level: Mid‑Senior
* Employment type: Full‑time
* Job function: Information Technology
* Industry: Government Administration
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