Client Services Director Salary: Up to £55,000
Hybrid: 2 days in Central London, 3 days WFH
Digital / performance-led brands
Are you a senior client services leader who can own relationships, drive retention, and elevate delivery across high-performing accounts? We’re working with a growing digital agency in London looking for a Client Services Director to lead key client partnerships, shape account strategy, and coach a high-performing client services function.
This is a brilliant opportunity for someone who’s commercially sharp, calm under pressure, and loves building long-term client relationships.
&##As Client Services Director, you’ll take ownership of strategic client relationships and ensure accounts are run brilliantly end-to-end — from planning and performance reviews to cross-sell opportunities and day-to-day delivery standards. You’ll work closely with senior leadership and channel leads (PPC/Paid Social/Programmatic/Creative) to make sure clients feel looked after, challenged, and confident in the agency.
&##Own and grow senior client relationships across a portfolio of key accounts
Lead account strategy, quarterly planning, and performance storytelling
Oversee account health: delivery standards, timelines, risk management, and stakeholder comms
Coach and develop Account Directors / Account Managers to improve client outcomes
Partner with channel leads to ensure strategy aligns to performance and business outcomes
Proven experience leading client services/account management within an agency environment
Strong commercial instincts (retention, margin awareness, account growth)
Confident stakeholder management — including senior client contacts
Experience managing/mentoring account teams and raising standards across the function
Hybrid working (London office 2 days per week)
Clear progression path and opportunity to build out the client services function
Collaborative culture with strong channel specialists and leadership support
Team socials, learning budget, and a performance-driven environment