Senior Service Designer Paying up to £66,058 (national) / £71,675 (London) plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for Senior Service Designers to join our team. We want people who can design services and also enable others to design better services too. You'll put user-centric service design at the heat of brilliant public services, collaborating with other experts including product, delivery, and operational colleagues. In DWP Digital our teams use fresh ideas and leading-edge tech to build and maintain digital solutions that will be used by nearly every person in the UK, every day and at key moments in their lives. DWP is the UK's largest government department. We help people into work and make payments worth over £195bn a year to support and empower millions of people. The scale of what we do is extraordinary, the problems we have to solve are rich and complex, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Have substantial experience of using hands-on service design approaches to solve complex problems. Demonstrate user-centred design expertise to develop end-to-end, front-to-back services using Government principles and evidence that meet citizen and colleague needs as well as department objectives. Be comfortable influencing and communicating to a range of colleagues and stakeholders at varying levels of seniority on the value of user centricity, your approaches and decisions. Contribute to and support the creation and maintenance of a positive working environment that enables collaboration within your team, the wider department and the service design community. You and your role As a Senior Service Designer you will be using research, data, and other evidence to shape coherent services - this includes digital and non-digital services. You will be supporting and leading teams that will be designing services that work for DWP colleagues and millions of users, end-to-end and back to front. You'll analyse and understand user needs, business and policy goals and use storytelling and visualisations to articulate whole services, both end-to-end and front-to-back, across business areas or departments in order to solve complex problems. A key part of your role will be to lead communication with stakeholders at varying levels of seniority. We're a big, complex organisation and you will facilitate conversations, collaboration and consensus that support our strategy, drive decision-making and achieve outcomes across teams and business areas. Details. Wages. Perks. Location: You'll join us in one of our brilliant digital hubs in London, Birmingham, Leeds, Manchester or Newcastle, whichever is most convenient for you. Hybrid Working: We work a hybrid model - you'll spend some time working at home and sometime collaborating face to face in a hub. Pay: We offer pay of up to £66,058 (national) / £71,675 (London). Pension: You'll get a brilliant civil service pension with employer contributions worth 28.97%, worth up to £16,094 per year. Holidays: A generous leave package starting at 26 days and rising to 31 days over time. You can also take up to 3 extra days off a month on flexi-time. You'll also get all the usual public holidays. We have a broad benefits package built around your work-life balance which includes: An award-winning environment and culture: Employer of the Year 2023 (Women In IT Awards), Founders Award for Outstanding Digital Leadership 2023 (Digital 100) Flexible working including flexible hours and flex-friendly policies Time off volunteering and charitable giving Bring your authentic self to work with 'I Can Be Me in DWP' Discounts and savings on shopping, fun days out and more Interest-free loans to buy a bike or a season ticket, so it's even easier for you to get to work and start making a difference Sports and social activities Professional development, coaching, mentoring and career progression opportunities. Process: We know your time is valuable, so our application and selection process is just two stages: Apply: complete your application on Civil Service Jobs. There'll be full instructions when you click through. Interview: a single stage interview online. CLICK APPLY for more information and to start your application.