Overview
Applications Specialist: The Application Specialist will use their healthcare, business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standard and timely manner.
The Application Specialist will become an “expert” product resource for customers and will be expected to understand the customer process, assess solution best fit and advise the customer how to best implement the standard solution as early as possible.
Advise the customer on driving maximum benefits from the solution, whilst keeping customer specific work to an absolute minimum and liaise with various areas of the business on these accordingly. It is essential that they keep up to date with new product developments as they become available through the normal product release cycle.
The Application Specialist must be available to visit customer sites and may be assigned to projects that require regular travel with the possibility of spending up to 5 days away from home each week. The Application Specialist will act in accordance with the latest version of the InterSystems ARIES Customer Engagement Methodology, which will be modified from time to time as part of our ongoing culture of continuous improvement.
Responsibilities
* Use healthcare, business and InterSystems product knowledge to contract and implement InterSystems products in a successful, standard and timely manner.
* Become an expert product resource for customers; understand customer processes, assess solution best fit and advise on implementing the standard solution as early as possible.
* Advise customers on driving maximum benefits while minimizing customer-specific work and liaise with various areas of the business.
* Stay up to date with new product developments through the normal product release cycle.
* Be available to visit customer sites; may be assigned to projects requiring regular travel, up to 5 days away from home each week.
* Act in accordance with the InterSystems ARIES Customer Engagement Methodology, which may be updated periodically.
Skills and Experience
* Excellent communication skills and experience conducting customer training, workshops and/or presentations.
* Excellent consultative skills; ability to articulate and communicate ideas.
* Experience interacting directly with customers, including clinicians, and confidently delivering strong messaging.
* Experience implementing software solutions.
* Experience contributing to a multi-disciplined team.
* Experience with writing functional documents.
* Experience of business process mapping.
* Knowledge of Information Systems.
Education & Training
* University degree or equivalent work experience
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