We're looking for a people focused Customer Service Manager to inspire and lead our branch team in Coleshill. Our role is all about the people, in our branch and in our community.
This role is empowered to make local decisions, taking full ownership of not only the engagement, performance and development of the team but to also support the impact on the diverse community it serves. Ensuring the branch is loved locally by having a understanding of the needs of the community and seeking out opportunities to make a difference.
The role holder will be responsible for delivering a outstanding customer service that our members love; leading the team to deliver exceptional service to our diverse range of members and taking a "our customer" approach. R esponding to all members that visit the branch, or contact us by telephone, digital or postal channels are also key responsibilities .
Inclusive leadership will help ensure our people feel they belong, and be able to be themselves, be at their best and grow. This will be achieved through effective coaching, demonstrating role model behaviour and leading from the front, showing the team what good looks like when it comes to delivering a best in class service.
Benefits:
1. 28 days holiday a year plus bank holidays and a holiday buy/sell scheme
2. Annual discretionary bonus scheme
3. Personal pension with matched contributions <...