Shop & workshop manager

Job Title: Shop & Workshop Manager


Salary: £40,000£50,000

Location: Coventry

Hours: Rota-based, full-time 42.5 hours per week

Company: Eydens Locksmiths


About the Role

Eydens Locksmiths is seeking a motivated and hands-on Shop & Workshop Manager to oversee the daily operations of their busy workshop and retail front counter. This is a highly customer-facing role requiring strong communication skills, proven face-to-face selling experience, and the ability to lead a team while driving commercial performance.


Key Responsibilities

1. Front Counter Leadership: Manage the front counter and act as the primary point of contact for customers, ensuring a friendly and professional service.
2. Staff Direction & Planning: Organise staff rotas, allocate daily tasks, and provide ongoing leadership and support to both workshop and shop teams.
3. Customer Engagement: Build rapport with customers, handle enquiries, and ensure accurate communication between the workshop and clients.
4. Face-to-Face Selling & Upselling: Use your sales skills to promote and upsell products and services, ensuring customers receive the best solutions while increasing business revenue.
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