Administrator | Customer Service | Fully office-based | Maternity cover Are you confident on the phone, resilient under pressure, and passionate about delivering great customer service? I am working with a client who is looking for a proactive and organised Customer Service Co-Ordinator to join them on a maternity cover contract—with the potential to become permanent. This role is ideal for someone who thrives in a fast-paced environment, enjoys speaking with customers, and can handle challenging conversations with empathy and professionalism. Experience in debt recovery, customer service, or complaint handling would be a great fit. What You’ll Be Doing Speaking with customers by phone and email to follow up on outstanding payments. Helping customers understand payment terms and resolving queries with a calm, clear approach. Coordinating and resolving customer complaints with care and efficiency. Issuing invoices, reminders, and payment confirmations. Keeping accurate records using our CRM and internal systems. Monitoring outstanding balances and supporting the wider team with admin tasks. Escalating complex or overdue issues to the relevant manager. What We’re Looking For Strong communication skills and a confident, friendly phone manner. Resilience and a positive attitude when dealing with difficult conversations. Experience in customer service, debt recovery, or a fast-paced support role. Great attention to detail and time management. Comfortable using Microsoft Excel, email, and CRM systems. A team player who’s happy to pitch in and support others. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. 4709742