Team – IT Operations
Working Pattern - Office based – 5 days per week in the Vitality Stockport Office. Full time, 35 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
1. Technical Depth & Troubleshooting
2. Clear, Confident Communicator
3. Incident & Problem Ownership
What this role is all about:
Join our VitalityAssist Support team and help keep Vitality’s global workforce running smoothly. You’ll work across a broad range of technologies, resolve issues through multiple channels, and explain solutions clearly to both technical and non‑technical users. You’ll take ownership of incidents and requests, liaise with VIPs and third‑party partners, and identify major or recurring issues to drive lasting improvements while delivering within SLA. This is not just a keep the lights on role, driving improvements and initiatives must be part of your DNA.
Key Actions
4. Troubleshooting for applications, printers, computer hardware and OS, telephony and any other authorised peripheral equipment
5. Being responsible as a site support engineer but also remote engineer for a substantial corporate user base
6. Being instrumental in the creation of strong and effective relationships with business users to ensure that service delivery meets their expectations
7. Attending Service Management meetings to represent and resolve operational escalations and priorities for both locally to the site and the extended business
8. Ensuring IT assets are managed appropriately across the Vitality group on a desktop, mobile & printing level for the site whilst providing feedback on enhancements to the desktop and wider IT function.
9. Develop trends by monitoring and analysing Incidents, Problems and Requests
10. Working cross-organisation with other IT analysts and engineers to provide prompt and efficient service
11. To accurately record incidents using the relevant logging systems in a timely manner in accordance with agreed SLA’s
12. Escalate issues as appropriate in accordance with published procedures
What do you need to thrive?
13. Degree level or equivalent, 2+years work experience in an IT environment
14. Confidence to converse and support across the organisation as well as to the Exec level
15. Excellent verbal and written communication skills
16. A strong team player with a focus on the end customer
17. An understanding or requirements to effectively account and manage IT assets
18. Ability to work on own initiative and independently when required
19. Exposure to Domain and Active directory environments
20. Good knowledge of Windows OS and Microsoft 365 inc Teams
21. Good experience working with O365, SCCM and InTune (MDM)
22. Understanding Network and Storage concepts
23. Experience and understanding of working with SLA’s
24. Driving and supporting AI technologies
25. Ability to logically troubleshoot and diagnose problems as well as propose new solutions
So, what’s in it for you?
26. Bonus Schemes – A bonus that regularly rewards you for your performance
27. A pension of up to 12%– We will match your contributions up to 6% of your salary
28. Our award-winning Vitality health insurance – With its own set of rewards and benefits
29. Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you, we will:
30. Help you to be the healthiest you’ve ever been
31. Create an environment that embraces you as you are and enables you to be your best self
32. Give you flexibility on how, where and when you work
33. Help you advance your career by playing you to your strengths
34. Give you a voice to help our business grow and make Vitality a great place to be
35. Give you the space to try, fail and learn
36. Provide a healthy balance of challenge and support
37. Recognise and reward you with a competitive salary and amazing benefits
38. Be there for you when you need us
39. Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.