Overview
Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Manager are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.
Essential Job Duties
* Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention.
* Acquire a broad knowledge of the community and the surrounding area.
* Prepare and maintain log of resident issues and services provided.
* Assist residents with resolution of lease violations under the direct supervision of the Property Manager.
* Prepare and deliver move in and renewal gifts.
* Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property.
* Coordinate all resident events. Minimum of one event per month.
* Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution.
* Manage Kingsley platform and address any resident concerns within 24 hours.
* Greet, tour and lease to prospects as well as respond to any leads.
* Understand the needs of the resident population and property in which they live.
* Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency.
* Flexibility and ability to manage a complex workload in varied work environments
* Strong interpersonal, communication, writing and computer skills
Other Duties
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
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