Job Title: Customer Experience Coordinator
Location: Sheffield, South Yorkshire, England
Total Salary: £25,565 per annum
Job Type: Temporary to Permanent
Hours: Monday to Friday working hours from 8:00 am to 4:30 pm
Duties:
Strong communications skills both verbal and written.
All actions to be outcome driven.
Good organisational skills and housekeeping
Team player and able to work on own initiative and self-motivation.
Accurate data input into both Systems, Xactware, Symbility and any other customer portals.
Acting as the key liaison point between the customer, service centre and any contractors involved on claims, ensuring communication is precise.
Book appointments for both reactive and planned works for trades.
Supporting customers with choosing their material choices for reinstatement works.
Interim invoicing for reinstatement works.
Ensure SLA’s are adhered to and highlighting any issues to the Customer Experience Manager where necessary.
To provide outstanding customer service always, remaining courteous and professional.
Analysing and correcting financial data ensuring projected margins are accurate and PMC is updated weekly.
Resolve customer queries and ensure any complaints are escalated to the relevant Manager.
Understanding of all contracts you are responsible for.
Appointing and issuing purchase orders and communicating with suppliers as and when required.
Adhere to & ensure compliance with Health & Safety, Environment & Quality procedures for your local branch.
Qualifications:
Previous experience in customer service or administration.
Strong organizational and communication skills.
Training:
2 weeks training in Tamworth, Staffordshire - all expenses paid for!
Note:
A DBS Check will be undertaken during the first 2 weeks of employment.
Benefits:
29 days holiday (including bank holidays) and other additional benefits.
If you are interested in the role please apply and we will contact you