Our Role
You will be a passionate individual, dedicated to supervising the team to provide each customer with an exceptional level of service by identifying and satisfying their needs. This will help ensure that the store meets its sales targets and develops customer loyalty. You will also support the management team to maximize profit while maintaining the brand image.
You will naturally embody our PRIDE values, leading everyone in the team to bring their best every day and serving as the first point of contact in the absence of higher store management.
What you'll be doing
* Supervise the team to optimize the customer experience as part of TWC's multi-channel strategy
* Supervise the training, development, and motivation of staff to achieve the highest levels of customer service and performance
* Ensure the team handles all customer queries and complaints promptly and efficiently
* Oversee store presentation, including cleanliness, visual displays, and merchandising, ensuring it reflects the brand
* Perform administrative tasks such as till transactions, cashing up, and staff discount purchases
* Hold keys to the store, open and close the store, complete relevant checklists, and manage cash handling
* Drive sales on the shop floor in the absence of senior management by optimizing sales and customer service at all times
Please read the attached Job Description for more details.
What we offer you
At The White Company, we value our employees for always going the extra mile; we reward this with great benefits and competitive salaries.
* 50% discount on our products
* 23 days holiday, rising to 25 during service
* A Volunteer Day with a charity of your choice
* A discretionary bonus scheme may be awarded annually in addition to a competitive salary
* Perkplace Benefits Platform offering various discounts across wellbeing and lifestyle
* Automatic enrolment into the Group Personal Pension scheme
* Post-probation, you’ll be covered by our life assurance plan
* Social events throughout the year, including Christmas parties
Our Equality, Diversity, and Inclusion statement of commitment
At The White Company, we are committed to creating an inclusive culture that welcomes and celebrates diverse backgrounds and identities.
We work to ensure our environment is one where people can bring their authentic selves to work, where contributions are valued, abilities are enhanced, and perspectives are appreciated. We promote respect, encouragement, and celebration of differences, fostering a sense of belonging.
Our active Equality, Diversity, and Inclusion Policy guides our recruitment and overall culture. We invite you to join us on this journey.
Our Sustainability statement of commitment
We aim to build a sustainable legacy that enables a brighter future for people and the planet. We believe this commitment should be reflected in all our actions.
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